Distribution

Hi,When we send emails from the Sales Order (SO) screen, customers reply, but we don’t see those replies in All Emails → Incoming Mails, and nothing appears on the SO either.We’re not using a CRM license. Is it possible to receive and track replies without CRM?If yes, what setup is needed?Thanks!

Trying to trigger the “Extend as Customer” action for a business account via the rest api but am getting a 422 Unprocessable Entity. Not sure what I am doing wrong? Please help.In postman using ‘POST’ with the url: https://((CUSTOMER))/entity/Default/24.200.001/BusinessAccount/ConvertBusinessAccountToCustomerBody: {"entity": {"Type": { "value": "BAccount" },"BusinessAccountID": { "value": "000053" },"CustomerClass": { "value": "W RN BC" },"CustomerName": { "value": "Channeltestcustomer169" },"SalesAccount": { "value": "40000" },"ARAccount": { "value": "11000" }}}  

Hello - I am attempting to create Purchase Order Approval Routing by Project Task or Cost Code, however, when I choose those options on the ‘Purchase Order Line’, no Project Task IDs or Cost Codes will populate, despite us having those configured in the system.Am I missing a step here in order to get these to populate in the approval routing options?   

When releasing the Adjustment, an error will occur. InventoryID and Lot/Serial Nbr have already been received, This is standard Acumatica, How to found the issue? 

Hi all, We are currently into an issue where creating a Primary Contact does not update the Ship-to or Bill-to Info.I was expecting once a primary Contact is set-up that there is at least an option to bring in that Contact Info (even if Overwrite is selected):   I feel like I am missing something super trivial.Any ideas / thoughts?

Hello,I am trying to add another line to existing Source Restrictions on an Import Scenario. Upon click save getting the following message. The business event, automation schedule, import scenario is all turned off and no other processes are running that uses the same field or running. Any suggestions on how to resolve this? Thanks in advance.Error: Another process has added the 'SYImportCondition' record. Your changes will be lost.

Have a strange situation with shipping via UPS.  During rate shopping the rates show almost double during shipment but once the shipment is confirmed, the rate is reduced to the negotiated rate.  Has anyone experienced this before?  How can we get the negotiated rates to show up during rate shopping.  

Hello all,I have a carrier which has a sub section of Medium Flat rate box. As of now this sub section is getting calculated based on the box dimension & weight. How can I setup a fixed flat rate for this box?  

We have stock items that are now discontinued, but we still have inventory in our other warehouses. Is is possible to prevent sales in one warehouse but still allow in another? 

When using the Receive and Put Away screen is it possible that when you scan a barcode of an item it will default to the qty on the PO. Then if the order was not filled the user could set the qty to actual received. I feel that it's an extra step to set the qty every time or scan each barcode. It would be nice if this was a setting that could be turned on or off. 

Phocas is an Integration Partner with Acumatica.Using Odata - GI and DACs to retrieve dataincrementally based on date last modified.I have a customer who has changed the InventoryID of an ItemI see that the related Sales invoices also reflect this change. (not sure if this occurs due to a trigger or if the transactions actually map to a hidden Key (other than InventoryID)Unfortunately since the transactional Sales data is load incrementally into Phocos it still contains the old InventoryID. Causing problems.The mitigation for us is to FULLY re load Transaction history but this is not ideal as it increases the server load and time to fetch information.I wonder if there is a non volitile hidden Key for Inventory that I could use Instead of a volotile (renamable) field InventoryID appears to be.Is there a way i can track inventory ID changes to handle the scenario of updating the Historical Transactions we store in Phocas   

We have a few clients who are looking for a more Robust RFQ solution than the standard Acumatica process can provide right now. The biggest issues they are facing is the volume of parts that they are trying to quote, from a variety of suppliers. To manually go through and select the RFT winner on these items is extremely difficult and time consuming. Is there anyone out there using a different solution?  We are evaluating SourceDay, but were hoping there might be a few other options out there!

Hi All, We moved to 24R2. When we search an item (first snippet) nothing is returned and need to use the magnify glass - but in the old version 23R1 we would get results to choose from (2nd Snippet). Anyone see this before and how to resolve it?  

We have an item that is allocated. It is the last qty that is in stock:It is allocated to this shipment from this location:But, when we go to pick the item, we get this error. Our lot class issue method is user-enterable, so we scan the lot number when we pick the item. This is happening repeatedly. Since we are in Pick Pack Ship, we are stuck with leaving the item on back order if we want to get the order out same day, even though all our ducks seem to be in a row. Sorry about the size of the image.  

I am trying to release a stock adjustment after stock take and get the following error. There are no details at all in the Trace. Has anyone got any ideas or seen this before?Many thanks

We create kits that have multiple stock items, all of which can be substituted. I know about adding related items to the stock items, but I cannot use that function because each of the components of the kit are also sold individually and the items we might substitute for in the kit we would never substitute for on individual stock item sales.I have a different, laborious solution (allowing component variances and listing ALL possible items, including subs, in the kit components and then adjusting the amount used to 0 for any not being used in assembly), but, I’m also trying to figure out how to use the Substitution tab in the Kit Specifications. It seems like you should be able to identify substitutions here, but I can’t figure out how to make it work and I can’t find any published information on it. Does anyone know how this tab functions?I’m including a screenshot of what it looks like. In this kit I have a stock item, Bergamot, where I’ve added a substitute of Panorama Bee Balm on t

Hello,We are new to Acumatica, and we are using Replenishing for our purchases. We ran into an issue, and it looks like it does not take into consideration UOM or conversion factor. For example, it asks us to order 20 each of a part or product, and we enter a PO for one case. It still asks us to order 19 more even though the conversion factor is already defined on the item profile to 1 case = 20 each. We cannot enter a PO for 20 each because our supplier does not sell it by each.In addition to that, it does not round the UOM. For example, if it asks us to order 30 each of a part and the conversion factor is 1 case = 20 each, it creates a PO for 1.5 cases. It does not round it to 2 cases. Is there any option or field in ACUMA to fix it?

Good day,I am looking for some advice and directions or suggest on how to automate the updating the Item last cost with the tariff %.  It is important the salesperson realize that the cost of the item now includes a tariff amount/percent that needs to be included in the sales quotes pricing to customers.Any thoughts or questions.  The company management is discussing it.  The current environment seems to expect this not to change any time soon;  we order from Canada, and China mostly.  Our vendors are starting to pass on the tariff on the purchase order/freight, etc.Logic.Add a checkbox on the stock item profile to identify the specific items. ( We will need to identify the specific Canadian items or other countries.) Write the script to update the last cost with the tariff percentage after it the product is received into inventory. (Last cost is updated after each purchase order/purchase receipt is released) The script updates the last cost plus the 25 percent tariff. (Temporary chang

Hi Acumatica,Is there a way to restrict the order type per user or the default order type per user? Thank you!

Hi Everyone,In a Single Tenant Multi Company Environment, I’m trying to create a row-level security for item restrictions based on the item classes. Wherein company A will have visibility to all other item classes and related items and Company X will have access only to the X item class and items created for through the same class. Based on row level security set up in Inventory Item Access form (Referred document:  https://help.acumatica.com/(W(330))/Wiki/ShowWiki.aspx?pageid=09c9c94d-1707-4e24-bb2c-29343e18864f) I was successfully able to restrict the item visibility for the companies as shown below. However when creating orders i can still see all other items in the tenant.Have I missed any steps during configurations? or otherwise, how can I ensure that the user will only be able to select from the list of items restricted to the user? Thank you in advance!

Hi Acumatica Support,Is there a way to tag a limitation of Warehouse Capacity?For example, Warehouse A is limited to 100 KG     When in Warehouse A, Item 1 has 50 KG                                          has Item 2 with 40 KG      When we receive an additional 30 KG for Item 3, the system will warn that this item will exceed capacity.Thank you!  

I want to map workgroup from company tree with customer directly. In employee we can map to company tree workgroup but customer module cannot find where to map workgroup. Can we make or not ?Because I want to configure approval in sales orders I see this  

We recently learned about the “Automatic Packaging” feature in Acumatica.  We want to learn about it before we implement it.  We would greatly appreciate any suggestions about where we can learn about Automatica Packaging and the ways it can be set up and configured. We are on 2024 R2 and will be moving to 2025 R1 soon. 

Hello!I’m creating Purchase Orders based on a Sales Order, and in some scenarios, I’m purchasing goods from only one Vendor. Is there any way that I can select the same Vendor for multiple lines in Create Purchase Orders form or enter the Vendor I’m selecting on the Sales Order form itself than selecting the Vendor manually for each line separately. Best Regards  

On purchase receipt Release getting this error Version is 24R2Its working fine in local getting error on sandbox Note: Its not a space issue in database already check that #region UsrLocation// Acuminator disable once PX1023 MultipleTypeAttributesOnProperty [Justification][PXDBInt()][PXUIField(DisplayName = "Location")][Location(typeof(usrWarehouse), DisplayName = "Location")]public virtual int? UsrLocation { get; set; }public abstract class usrLocation : PX.Data.BQL.BqlInt.Field<usrLocation> { }#endregion#region UsrWarehouse[PXDBInt()][PXUIField(DisplayName = "Warehouse")][PXDimensionSelector(SiteAttribute.DimensionName, typeof(INSite.siteID), typeof(INSite.siteCD), DescriptionField = typeof(INSite.descr))][PXRestrictor(typeof(Where<INSite.active, Equal<True>>), PX.Objects.IN.Messages.InactiveWarehouse, typeof(INSite.siteCD))][PXRestrictor(typeof(Where<INSite.branchID, Equal<Current<AccessInfo.branchID>>>), "You can only select warehouses from your