Add Related Items - Not populating expected list

​@bencrooks, hi! If the Show Only Available Items check box is cleared the system should show unavailable items as well. Have you ever received those items to the APEX011 warehouse?

They had NOT been received in APEX011. I went ahead and tested this by creating a receipt, adjusting the inventory out, and then trying to add the item to a sales order again. This resulted in the Related Items list generating even though Inventory On Hand for these items still = 0.

This seems like an odd behavior. If we have a new warehouse or are selling a product in a region for the first time, we want the customer to be able to see these related items. Is there anyway to avoid this behavior?

Hi ​@bencrooks were you able to find a solution? Thank you!

​@Chris Hackett Not yet. This still seems to be undesirable results for the feature. Were on 2024 R1 and moving to 2025 R1 soon so maybe I could see if this has been updated, but I hadnt seen anything on this specifically.

​@bencrooks, apologies it took a long time to respond. I would request that you contact your partner and/or Acumatica support to submit a support request.  

Are those related items set up for warehouse APEX011? Can you verify that on the Warehouse tab of the Stock Items screen that they have a detail record, with a default issue location, receipt location, etc? It could be causing confusion to that screen if they aren’t explicitly set up to be from that warehouse when there isn’t stock on hand.
I’d be curious what showed if you selected the ‘Show for All Warehouses’ checkbox to see if it is just that one location or others don’t show up either.