CRM

We have Customer View Standard Acumatica Dashboard in Acumatica, One of my customers reported the dashboard is not visible and throwing an error ' The given key was not present in the dictionary”Troubleshootsteps performed. Imported standard customer view Dashboard in Local instance the error remains the same. Uploaded each GI in the local instance, the error remains the same. Customer Management Featured present in the system. Access rights verified. Unpublished all packages and verified still getting the same error The given key was not in the dictionary.  

Hi Team,We are getting the below error when an update is done on CROpportunity table.“Incorrect datetime value: '4095-15-255 255:63:63.1048575' for column 'Tstamp' at row 1”Column tststamp on the table is defined as`tstamp` timestamp(6) NOT NULL DEFAULT CURRENT_TIMESTAMP(6) ON UPDATE CURRENT_TIMESTAMP(6), from my understanding this means if there is no explicit value defined for tststamp, if any update happens the value for tstamp column should be set to current timestamp. Not sure how this invalid value is getting set.  

Hello,I’m using the Salesforce Sync Provider and running into an issue with Person Accounts. Because they don’t have the Account Name field, but instead have Last Name as a requirement, when these records sync to Acumatica, they fail to sync any changes back up to Salesforce because this error. Has anyone who has used the Salesforce Sync had/solved this problem? I was thinking setting up some If’s in the export scenario with a boolean would work but I did not have any luck with that. 

If I want to create Workgroups in Acumatica, which is the suitable screen to achieve this?

public delegate IEnumerable OpenDelegate(PXAdapter adapter);        [PXOverride]        public IEnumerable Open(PXAdapter adapter, OpenDelegate baseMethod)        {            //    baseMethod(adapter);            //string orderNbr = Base.Transactions.Current.SOOrderNbr;                return adapter.Get();            }        } errorMethod System.Collections.IEnumerable Open(PX.Data.PXAdapter, OpenDelegate) in graph extension is marked as [PXOverride], but the original method with such name has not been found in PXGraphThe customization project must be published before the screen can be edited.

Hi All,I need to know that what are the steps to add portal payment module in to the Acumatica Customer Portal.Thank you.

We have the Salesforce integration set up and running the integration manually does work, although we would like to turn on the real time sync.  We are only pushing records into Acumatica from Salesforce, so we have no export scenarios assigned to the Salesforce setup.  There are no errors if we run the import manually from Salesforce, although when we update Salesforce, opportunity for one example, it doesn’t update the Acumatica record.  We have to do a sync within the Saleforce Data Resync screen.  Within the Salesforce Sync screen, we do have all entities running for the real time sync (with Import Scenarios activated for all of them).

We have the problem that with one version of Outlook 2016 only dll or exe files can be installed via the addin management and no xml.Does anyone know the problem - how did you solve it?

Looking for some help/direction on adding the CRM function or tab to the service orders. We currently have it on the Opportunities but I do not have a way (that I know of) for tracking Marketing Campaign Success for service orders Thank you in advance! 

We are having this error when opening ComboxBox for Substatus under default workflow for Cases.Initially we thought customization could be causing the issue, we have unpublished the customization but are having the same issue again. Error suggests the key value cannot be null, we have checked the values and can see a null value, but there is no option to delete it. Have looked on project.xml for deleting the null value , but unfortunately don’t see this null value.  

Is this a known issue? This happens in 23.101.I enter a configurable product in sales quote, configure it and say the rolled up price is $1,000. The rollup method is Children All.Then I manually override the unit price in the Quote line to $1,100.However, after converted to sales order, the Line Total amount (tab Total) becomes $1,200.It looks like system adds the difference between original price and the manual price into the sales Line Total price. No other charges added such as miscellaneous, freight, etc. Quote: Rolled up price:Converted to Sales Order:

Hi,I need to do some customizations in the Catalog form in the customer portal. Therefore, I need to view and go through the customization function which includes Customization functions like the following image.  But that highlighted function is not available in Catalog form when I am logging as admin. And also, the highlighted function is not available in the Catalog form when I am logging in as an external portal user.Thank you.

in acumatica 2023 R1, report is taking longer than usual time to load, has anyone encountered similar issue ?

Hi All,I have a question about the CRM Module today.I am looking to calculate the Days between the Creation Date and Conversion Date as well as Qualification Date and Conversion Date.There does not seem to be any available Field that is relating to the Timestamp of when the Lead was converted into an Opportunity. When we look at Opportunities we have the Actual Close Date on the CRM Info Tab.  Nothing similar can be found from my understanding can be found for Leads. Is that True?What workarounds are known?

Hi All,I added a new field as a list of value to “Leads” form. After published it, some errors were occurred.  Although I published it again, same error was displayed.And also, same error was displayed when open another forms like these. 

Hi,I need to add non stock item here. But there are stock items only available. 

Unable to to action button Extend as vendor on the customer screen while using the import scenario, as the import scenario works only on one screen which is the customer screen in this case.

With the Screen Event we control the invitations to our web seminars. Once I send the invitation from the screen event (CR306030), the record is locked in the grid for editing (checkbox optional or the comment field). It is only possible to delete it. This is inconvenient if you want to note in the comment after the invitation that the participant will attend later, or maybe did not show up.I tried a few settings in the project editor, but I could not do the editing once the invitation status changed.Can someone help me?Thanks!

Hi,Question 1: can we add additional ‘source tab' list from default list in OPPORTUNITIES > CRM INFO SOURCE SECTION. Possible to customise it or add additional into the names list that we are more familiar for our preference. Currently the default list there is: Organic Search  Campaign  Referral  Other  Web  Phone Inquiry  Purchased List e.g. We would like to change Purchased List into existing customer or web into website or other into events so that we have a more clear understanding of each OPPORTUNITIES comes from which activities that we are doing, Question 2: Also, sometimes appear that from one potential client appear to have 2 source that trigger them engage on the product and services that we provide. Can we add 2

We are beginning to use Marketing Campaigns to target & reach out to new customers. We are encountering two challenges:On the ‘Members’ tab, the Activities Logged column does not change when we log an activity. Has anyone experienced this issue? 2021 R2. There is no Notes field on the ‘Members’ tab. We are wanting to use the listing of members and indicate a short note whether we reached out to them - but seems like the only option is to log an activity which adds to the Activities tab which doesn’t exactly get us what we are looking for.Anyone using this tool extensively? 

Hi guys.I am looking for ideas on how to do the following:We have 3 different departments with their own structure in terms of sales quotes. How can I ensure notifications are sent to the correct people based on the amount? For example: Salesperson–Head of Sales- Sales Direcetor – Head of DepartmentAny quote greater than 150 000.00 Head of Sales should receive notification of quoteAny quote greater than 500 000.00 Sales Direcetor should receive notification of quoteAny quote greater than 2 500 000.00 Head of Department should receive notification of quote Please note that this is not for approvals but rather for notifications.

In our existing Cases screen (CR306000) there are three attribute options.  How do I remove and/or add one to this screen in 22R2?

Is SendGrid integration with Acumatica Bi-directional. i.e. if we have a Marketing Campaign called “New Year Campaign” in Acumatica and if we send campaign emails from within SendGrid, will Activities under the Campaign in Acumatica get automatically updated with emails sent from SendGrid?

Getting the below error when trying to set value for a custom field. I can see the ContractID is in the cache.All these steps are happening within a transaction scope , so values are yet to be saved to the DB , but are available in the cache.Stack Trace : Error: [UsrMAKLContractID] 'XXXXXX' cannot be found in the system. at PX.Data.PXSelectorAttribute.throwNoItem(String[] restricted, Boolean external, Object value)   at PX.Data.PXSelectorAttribute.Verify(PXCache sender, PXFieldVerifyingEventArgs e, Object& item)   at PX.Data.PXSelectorAttribute.FieldVerifying(PXCache sender, PXFieldVerifyingEventArgs e)   at PX.Data.PXCache.OnFieldVerifying(String name, Object row, Object& newValue, Boolean externalCall)   at PX.Data.PXCache`1.SetValueExt(Object data, String fieldName, Object value)

Multiple users have brought this to my attention after upgrading to 2022 R2 release.  They do all of their email out of Acumatica and use the Discard Changes and  Close button and that seems to be missing.  Any way to get that button back?  It seems in the new release of 2022 R2, when you open an email activity, it opens a duplicate tab, and the Discard Changes and Close button is gone now.  Now you have to close the tab and go back to the previous All Emails tab at the top. We used to have the Discard icon.I looked but did not see any changes for this in any of the User Guides.