Marketing Mass Emails, can only email once

  • 27 September 2023
  • 1 reply

Userlevel 2

I have created a marketing campaign, which has leads and members applied to it. 

I then created a mass email for that campaign and it sent the email as expected.

If I create a new mass email for the same campaign the program then does not allow me to send the new email to same members.

If I add new members to the campaign then create a new mass email, the program emails only the new members.

Any ideas why the program does this or best way to resolve without having to create a new campaign.


Best answer by Kandy Beatty 27 September 2023, 15:17

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Userlevel 7
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HI @gauravsharma96 

The system will only allow you to send to members who have not previously received the email for that campaign. It does not want you to spam recipients possibly. 

You can set up a mass email to be sent to all members of a particular marketing campaign or to only those members who have not previously been sent emails as part of the campaign.

Here is the link to the help for your reference:


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