Hi @gorazem reviewed your recording. Based on the recording, I see that the manual sync is updating the phone on the Business Account. Please review the associated Automation Schedules or Create new schedule for the sync and verify.
Hi @gorazem reviewed your recording. Based on the recording, I see that the manual sync is updating the phone on the Business Account. Please review the associated Automation Schedules or Create new schedule for the sync and verify.
Hello @ChandraM!
I had created an automation schedules to run the “failed and missed data” sync every 5 mins, which does work and sync the record changes, but the real time sync is stuck at “zero attempts” until the automation runs for that sync.
I did end up fixing this by going to the “apply updates” screen and clicking “restart application” which does fix the problem. But it has been coming back every few days. Not sure if that’s an issue with the Acumatica/Salesforce Sync, or something wrong/slow with our Acumatica server.
Hi @gorazem Thanks for the update!
There might be some long run process that would affect the performance. During a restart, the application caches are cleared.
If this is Saas Acumatica instance, then create a support case with Acumatica with the details.
Thanks
Chandra
Hi @gorazem Thanks for the update!
There might be some long run process that would affect the performance. During a restart, the application caches are cleared.
If this is Saas Acumatica instance, then create a support case with Acumatica with the details.
Thanks
Chandra
Thanks Chandra.
I’ll try working with our partner to submit a ticket, not sure how without them.
Hello,
@KarthikGajendran or @smarenich
Either of you seen anything like this before?