Configuration and Installation

Hi Acumatica Community,I'm creating a Generic Inquiry (GI) that joins EPTimeCard and EPTimecardDetail using the TimeCardCD field. The goal is to display all EPTimecardDetail records, but only for Time Cards that are either: Pending Approval, or Approved Currently, when I join these two tables in the GI and filter by status, I only see records where EPTimeCard.Status = 'A' (Approved). I want to also include records where the status is 'P' (Pending Approval), and exclude On Hold and Rejected records.My join is based on:EPTimecardDetail.TimeCardCD = EPTimeCard.TimeCardCD However, the GI still seems to only return approved records.Has anyone successfully configured a GI to include both approved and pending approval time cards? Am I missing something in the join or filtering setup?Thanks in advance for your help!— Tharindu

Hi AllFor the last few days I have been getting the error shown in the screenshot below in my Production environment which causes the application to be stuck on a loading screen. Any ideas on what cuases this and how to have it fixed, please? Currently to fix it, I restart the server because I’m not sure where else to check. My version is 25R1 and it is a PCS deployment. 

We are trying to create a new carrier for Easypost, and choose US units (Pound/Inch) for Carrier Units.  Both the LB (Pound) and IN (Inch) were defined in the Unit of Measure, however, only the LB is available for Pound, but the IN is not available for Inch in the Carrier Units section.  Does anyone experience the same issue?  Any suggestion would be greatly appreciated. We are using 2024 R2 version.  Thanks...

Hello,I have my task emails set up to send out when a user gets a new task. For some reason, the emails are only sending out once a day at 8:30am. What is the best way to get them to send out as the task is assigned?Thank You,Brent

Hi AllI’ve noticed that since upgrading to 25R1, everytime I look at an audit history there are a mismatch in the times. The summary section at the top will show the correct time for my timezone and the detail section will show the UTC time (I am in a UTC -4 timezone). Has anyone else experinced this and is there a way to have this corrected, please?See screenshot below for reference.ThanksAmitSummary section show correct time to match timezone (UTC-4), detail section shows UTC Time 

Hi Team, When I publish the package in 2025R2 i am getting following file path issue. System.Exception: An error occurred while copying files to the temp directory ---> System.IO.PathTooLongException: The specified path, file name, or both are too long. The fully qualified file name must be less than 260 characters, and the directory name must be less than 248 characters. at System.IO.PathHelper.GetFullPathName() at System.IO.Path.LegacyNormalizePath(String path, Boolean fullCheck, Int32 maxPathLength, Boolean expandShortPaths) at System.IO.Path.GetFullPathInternal(String path) at System.IO.File.InternalCopy(String sourceFileName, String destFileName, Boolean overwrite, Boolean checkHost) at Customization.CstSyncWebsiteFolder.SyncDir(String src, String dest) at Customization.CstSyncWebsiteFolder.SyncDir(String src, String dest) at Customization.CstSyncWebsiteFolder.SyncDir(String src, String dest) at Customization.CstSyncWebsiteFolder.SyncDir(String src, String dest) at Customizatio

the date contained in the rate table.  When taking this date in consideration; is this looking at the transaction date (date from timecard) or the system date like here 3/3/2026.   I created rate table with effective date 2/2/2026 and in our test system when I posted timecards with dates prior to 2/2---1/1,½,1/3 etc. it still applied the new rate.  There wasn’t a preexisting rate either.    

in which module (construction, finance, AP, System Mgmt) can find the permission to grant user the ability to change the system date ---the 3/3/2026 below 

The acumatica/company logo stopped showing on our Portal.I was wondering what accessrights do I need to have to see the logo? 

Hi,I am implementing my first Bank Feed using the “From File” (CSV) option for a corporate credit card.The objective is to: Generate Expense Receipts Ensure proper bank reconciliation Maintain clean matching between the corporate card and the cash account Since this is my first implementation, I would appreciate guidance on best practices and common pitfalls.1️⃣ Transactions to Include in the File (For Expense Receipts + Reconciliation)I need to code my parserTo ensure proper reconciliation, should the CSV file include: Only purchase transactions? Or both purchases and payments? What about interest charges, fees, or adjustments? Example of the file structure I am working with: If the goal is: Automatic Expense Receipt creation Proper Cash Account reconciliation Is it considered best practice to: Include all transactions (purchases, payments, fees) for reconciliation accuracy? Or split logic between expense-related transactions and payment-related transactions? 2️⃣ Account N

Hello there,I have Tenant A (Main Company) and Tenant B (Start up). Email set up is the Exchange server configuration. We want one user to send emails from Tenant B as well as Tenant A.Therefore, we just copied the External Application settings of Tenant A to Tenant B and synced only that one user’s email account in Tenant B.When the user tries to send emails from Tenant B, it is picking the previous sent emails from Tenant A too.Can we use the same email address for two different tenants? Is the above the correct way to set up in these type of scenario or do we need two distinct email addresses for this user?Thank you for your inputs.Regards,

Good day,User can’t login from Outlook from the ACM Icon.  They are getting the attached message. The direction seem inconsistent. On each role?Any suggestions?EvanStep 1: Verify and set up access rights:Sign in to Acumatica as an administrator. Navigate to the Access Rights by Screen (SM201020) form. In the tree, select Hidden > Outlook Add-In Read Mode. Set up access rights for the needed roles, or reset access rights by selecting Not Set in the Access Rights column for the Administrator role. Save your changes.Step 2: If access rights are set correctly and the issue persists, a corrective script should be applied. Please submit a case to Acumatica Support to receive the script and any assistance you may need with running the script.

How do we give someone access to SHARE COLUMN CONFIGURATIONS? I can only get it to run when I give someone admin rights, but these are managers for specific segments, not admins. Where do I enable SHARE COLUMN CONFIGURATIONS for these users? I swear I’m just blind, it has to be somewhere in Access Rights, but I’m not seeing it under hidden, system management, configuration, etc. Thank you in advance to whoever has the eagle eyes to find this setting!

Currently, in Sales Order Preferences, there is only one default Shipment Numbering Sequence configured (e.g., SH####).However, the business requirement is to have different shipment numbering sequences depending on the Order Type.For example: Standard Orders → SH#### RW Order Type → SL#### Is it possible to configure multiple shipment numbering sequences based on Order Type? If not available natively, is there a workaround (e.g., customization, automation, business event)?

Hi, I am trying to update the numbering sequence for the Projects screen, but I am running into the error shown below.  Here is what Segment 1 looks like. Is there anything that jumps out at you to justify why the above error was complaining about the format? Also, if I was to make a change to any of the attributes in the segment grid, I get the error that is shown below. Does this mean that I can’t make changes to this without making changes to the children first?  Let me know if you need any other information. Kind regards,Andrew

Hi Community,I created a custom Acumatica screen, and I wanted to restrict users from deleting records.However, in my custom screen, the Delete action was not listed, so I couldn’t control it through access rights.

Hello morning guys,Is there a way to configure the access right by screen by disabling the delete button in header document and enabling the delete button in the line document? Is that possible?The screen ID is CA304000.Thank you in advance.  

Hello, is there a way to change the Shipping destination Type under Requests? Currently it seems to default to Branch, we’d like it to default to Warehouse. Is this possible?” Thank You!

We have items we stock and count in whole eaches. We buy those items in pounds. Pounds can be a smaller unit than eaches, but we don’t want partial eaches in stock. We had our Company’s Quantity Decimal Places set to 0 and this worked fine. We assumed the risk of minor rounding errors during receipt, they never caused a problem.Recently we increased our Company’s Quantity Decimal Places to 2 to support other items. Now we cannot receive parts in pounds unless we uncheck the Divisible Base Unit box, but we don’t want partial eaches in stock. How can we get the system to round like it did when we had Quantity Precision at 0? 

Hello, with Entra ID SSO, if a user attempts to log into a tenant they don't have access to, Acumatica will create a record in the Users table for that user with no roles assigned.  They will receive an error and are unable to log in, but the user creation is a compliance issue for some clients.  Is there a way to prevent this from happening?For clients with SOC 2 Type 2 and other security certifications, how are you managing this?Thank you,

We have a need to completely isolate data between tenants into separate MS-SQL databases. As an example Company A and B cannot share a database due to parent company regulations. The two tenants will share a single instance and each set of tenant data will reside in a separate DB, e.g. DBA and DBB.The installation documentation reads: “ The following diagram shows an architecture with multiple application instances. Each instance has multiple tenants, and each tenant has its own database.”Here is the documentation link: https://help.acumatica.com/Help?ScreenId=ShowWiki&pageid=4b65b79b-e09d-46bd-9a85-7c1c0bb4eba5I see that instances are tied to a single database and I do not see a way to get the desired configuration as described in the documentation.Can someone please help me? Either how to get the desired configuration or a concrete refutation of the documentation.Thank you

Hi - I am currently working on User Access and was wondering how you restrict access to the Delete Row Button on the Details section of the AP Bills and Adjustments Screen.  Below is a screen print of the button I am trying to limit.   Any help is appreciated - Thank you. 

We are trying to set up reminders in Acumatica and the help documentation shows there is (or was) a notification bell icon in the Info Area that would bring up the Reminders Dialog Box. We have gone through support to enable reminders and they’re working but I don’t see the bell icon. We are using 2025R2.  

Hi everyone,I’d like to share a simple but useful branding customization tip for Acumatica:changing the background images on the Acumatica login screen.This is a small change, but it helps reinforce company branding and improves the first impression for users logging into the system every day.Below is the practical step-by-step approach we usually follow.1. PrerequisitesBefore making any changes, make sure you have: Administrator access to the Acumatica server (IIS) Background images in JPG format, recommended size 1500 x 1000 px Access to the Acumatica instance folder on the server Default image location:C:\Program Files\Acumatica ERP\{instance_name}\Icons (Replace {instance_name} with your actual instance name.)2. Steps to change the login backgroundStep 1: Prepare your images Choose high-quality images aligned with your company branding Resize to 1500 x 1000 px Save as JPG Use the following naming convention: login_bg1.jpg login_bg2.jpg login_bg3.jpg (and so on

Hello,  Hope you are doing well.  We have a Generic Inquiry with multiple lines, which require to be taken to an email body. The Email will be triggered by an Automation Schedule connected to a Business Event.   Also, we tried taking the results values to the mail body by adding Data Fields, but it requires defining as much as lines to cater all the lines on the Generic Inquiry results. Hence that did not work on us too. Is there any method that we can use to add the results to the mail body? Thank You