New Task emails not sending immediately

​@bbondura Emails are not processed automatically. I would suggest an automation schedule for the Send / Receive Emails screen. You could set it to run every 15 minutes or so. 

​@bbondura 

Task emails in Acumatica are not sent immediately; they are queued and processed by the email engine. If emails are only sent once a day, the email processing schedule is the cause.

How to fix:

Go to Emails Pending Processing (SM204002)
Check if task emails are queued there. If yes, they are waiting for processing.

Go to Automation Schedules (SM205020)
Find the schedule for Send Email Notification.
Make sure it is active and change the interval to a short frequency (for example, every 30 minutes).

Verify System Email Account / SMTP settings
Ensure the default email account is active and SMTP credentials are valid.

 

​@bbondura can you check if emails are stuck in pending processing, if yes please create a scheduler to send emails immediately.

Hi ​@bbondura ,In addition of ​@VaheGhazaryan’s reply, I would like to ask if you are using Business Event for the email to be sent?

Hello all!

We currently have a schedule set up to process emails every 5 minutes during the day, and every 1 hour after the work day is over. They are not stuck and sending as they should. I had an employee create a Task yesterday, and that email never popped into the pending processing screen. 

Yes, a business event is set up for it. I followed this guide:

Streamlining Task Management: Get Acumatica Task Notifications in Your Emai

Everything appears perfect other than the timely sending of the emails.

Hi ​@bbondura please check the Business Event Raise Event, if it is set to Once for all Records, no matter the scheduler’s configurations it will run just one time.

In this case you should set “For Each Record”, this might be the problem 
 

Hi ​@bbondura,

Try ticking the Send User Emails Immediately box on the Email Preferences (SM204001) screen. Let me know if that does the trick.

This is how I currently have it set up.

​@harutyungevorgyan I made that change. I’ll see if that does the trick.

Hi ​@bbondura,
Since the email never reaches Pending Processing at task creation, check Business Event History to confirm whether the event is executing at that time.

If there’s no entry, the trigger condition or record change isn’t qualifying, so review the event’s monitored fields and ensure the task creation method actually raises the event.

Hey there, so glad to hear this is working for you now! 

Regarding the schedule, I believe this could be optimized down to one schedule by using the “every” box on the scheduler. 

Scheduler configuration would be set to “Daily”, Start time set to...let’s say 8am for reference, then the “every” box can be configured to repeat every 12:00 hours. 

This would mean under 1 schedule, it would repeat (process) from 8am, then again once more that same day 8pm (the time can be changed depending on your preference).

They want the schedule to repeat every 30 minutes during the day and then every 5 hours overnight after 5pm. I don’t know if I can be that granular in one schedule.

Hello,

Correct, if they want it to repeat differently overnight than during day then that would take two schedules. I do recommend consolidating schedules when you can. I am unsure if this has changed yet but last time I checked automation schedules increased ETV’s. This may have changed, but I am unsure if it has yet or not.