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BigCommerce / Shopify Connector: Create a Customer record despite Guest checkout

  • May 5, 2026
  • 2 replies
  • 25 views

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Hi All,

We have a few clients where the native Guest Customer functionality won’t suffice for them.

They would like to have Guest Customers from BigCommerce still be created as a Customer record in Acumatica as long as the Email is not assigned anywhere else yet.

Is this natively supported somehow?

Either via Mapping or other functionality?

2 replies

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  • Semi-Pro II
  • May 15, 2026

From what I can see there is code in the BCOrderProcessor to check if the customer being passed from BigCommerce is guest (customer=0) and then assign to the guest customer on Acumatica.  But if the customer is a new customer and not guest Acumatica will auto create the customer when the sales order is imported so I think what would be needed would be some sort of override of the process to ignore the fact they are guest and go down the path of creating the customer instead.

Since it would involve overriding default behaviour it would need some sort of customization project.  You may have more luck asking in the Develop Customizations part of the forums.

 

Hope this helps,

Phil


elijahr83
Jr Varsity I
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  • Jr Varsity I
  • May 15, 2026

@krausef77 

The short answer is not natively via mapping only. Native guest checkout keeps the order tied to the configured Guest Customer; creating real customer records from guest emails would generally require either changing the BigCommerce process or via customization.