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Outlook add in no details

  • 5 June 2024
  • 5 replies
  • 55 views

Every few days, our Outlook add in stops working for all users. In Outlook, you click on the ribbon and the add in does nothing and the sidebar is blank. The only way we’ve found to fix this is to uninstall then reinstall the add in. The add in is managed at a admin/company wide level and it can take a number of hours for the uninstall/reinstall process to work.

 

5 replies

DavidEichner
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Hi @RobLowe 

Have you started a support case on the Acumatica portal?  It would be good to get the dev team aware of this issue.

Best,

David

David Eichner, CPA - If I helped you, please *Like* my post/reply. If I provided an answer to your question, please mark it as *Best Answer*.
R
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Hi @RobLowe 

Have you started a support case on the Acumatica portal?  It would be good to get the dev team aware of this issue.

Best,

David

Thanks David. We’re not actually fully live yet, so I’m not aware that we have access to the Acumatica portal at the moment. We have raised the issue with our implementation partner though.

DavidEichner
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Userlevel 7
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Your partner should be able to get you set up with Acumatica portal access even before go-live.

Good luck.

Best,

David

David Eichner, CPA - If I helped you, please *Like* my post/reply. If I provided an answer to your question, please mark it as *Best Answer*.
Chris Hackett
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Hi @RobLowe were you able to find a solution? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
R
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Hi @RobLowe were you able to find a solution? Thank you!

Issue hasn’t occurred for a number of weeks, so hopefully it’s resolved itself!

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