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Outlook add in no details


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Every few days, our Outlook add in stops working for all users. In Outlook, you click on the ribbon and the add in does nothing and the sidebar is blank. The only way we’ve found to fix this is to uninstall then reinstall the add in. The add in is managed at a admin/company wide level and it can take a number of hours for the uninstall/reinstall process to work.

 

Best answer by RobLowe

Chris Hackett wrote:

Hi @RobLowe were you able to find a solution? Thank you!

Issue hasn’t occurred for a number of weeks, so hopefully it’s resolved itself!

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6 replies

DavidEichner
Captain II
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  • Captain II
  • 373 replies
  • June 12, 2024

Hi @RobLowe 

Have you started a support case on the Acumatica portal?  It would be good to get the dev team aware of this issue.

Best,

David


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  • Author
  • Jr Varsity III
  • 18 replies
  • June 13, 2024
DavidEichner wrote:

Hi @RobLowe 

Have you started a support case on the Acumatica portal?  It would be good to get the dev team aware of this issue.

Best,

David

Thanks David. We’re not actually fully live yet, so I’m not aware that we have access to the Acumatica portal at the moment. We have raised the issue with our implementation partner though.


DavidEichner
Captain II
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  • Captain II
  • 373 replies
  • June 13, 2024

Your partner should be able to get you set up with Acumatica portal access even before go-live.

Good luck.

Best,

David


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • 2621 replies
  • July 29, 2024

Hi @RobLowe were you able to find a solution? Thank you!


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  • Author
  • Jr Varsity III
  • 18 replies
  • Answer
  • July 30, 2024
Chris Hackett wrote:

Hi @RobLowe were you able to find a solution? Thank you!

Issue hasn’t occurred for a number of weeks, so hopefully it’s resolved itself!


  • Acumatica Support Team
  • 7 replies
  • September 13, 2024

A possible reason for this behavior might be corrupted integration with Azure AD.


If the integration with Azure AD is set up in web.config but it does not work (never worked or secret expired) this can cause the Outlook add-in to stop working (even for native users) with an empty screen.


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