Was anyone else part of the emergency maintenance done this past weekend? We were apparently moved to a new server node or something, as both our Installation ID and external IP were changed.
I’m not sure the reasons for the migration, but since users started to sign in today, our performance has been abysmal, at times completely unusable. Our VAR has an Urgent ticket open with Acumatica support but I’m curious if anyone else that was part of this maintenance is seeing any issues.
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Thankfully the maintenance notification to us said that the IP would be changing, so we were able to update our SSO setup.
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If you are facing an issue with the SSO Sign in, I requested remove the old IP and add the new IP in order to make SSO work.
If you are facing an issue with the SSO Sign in, I requested remove the old IP and add the new IP in order to make SSO work.
No SSO issues, thankfully. Just performance in the system. Looking at Requests in Progress in System Monitor (where I typically see no more than 5 entries, and if I refresh I see new entries each time), I’m seeing a dozen or more. At one point I had two pages. And that’s when I can get it to refresh.
We were notified of a migration to a new node as well, which appeared to correlate with the same performance degradation you saw. We first noticed significant sluggishness around the 8th of the month, which got much worse on the 13th. Numerous simple and routine tasks or automations suddenly getting flagged as “Time Consuming Tasks”
We’re monitoring performance today and hopeful the migration would fix the issues, but unfortunately it seems to have gotten worse
System Monitor seems to provide very little to help differentiate between user-driven load and host-side resource constraints. How can we best document or diagnose these issues from the client side to help understand the root cause?
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