Discussion Forums

Every few days, our Outlook add in stops working for all users. In Outlook, you click on the ribbon and the add in does nothing and the sidebar is blank. The only way we’ve found to fix this is to uninstall then reinstall the add in. The add in is managed at a admin/company wide level and it can take a number of hours for the uninstall/reinstall process to work. 

Hi everyone! Anyone here who experience slow loading on 2024 R2 instance in general? My current version is Build 24.207.0011.

I have a simple screen with line details where an inventory item can be selected. The form works fine in the normal UI. I need this on mobile also but can’t get the Inventory or UOM selector to work on mobile. Here is my DAC field, I have tried several different attributes, but this doesn’t make any difference.   #region InventoryID public abstract class inventoryID : PX.Data.BQL.BqlInt.Field<inventoryID> { } protected Int32? _InventoryID; /*[PXDBInt()] [PXUIField(DisplayName = "Inventory ID")] [PXSelector(typeof(Search<InventoryItem.inventoryID, Where<InventoryItem.stkItem, Equal<True>>>), typeof(InventoryItem.inventoryCD), typeof(InventoryItem.descr), SubstituteKey = typeof(InventoryItem.inventoryCD), DescriptionField = typeof(InventoryItem.descr))]

We upgraded our client to Prime from Advanced.Shortly after, we upgraded from 2024.1 to 2025.1We are experiencing extreme speed issues ever since.We have a case logged since 10.28.2025 but no resolution yet.Is anyone else experiencing slow down since upgrading either their license or version?I’d be interested to hear.Thank you.

Below is the import scenario I am trying to use to get our fixed assets into Acumatica.  When I run the import by scenario, it shows that the records processed, but nothing appears in the fixed assets form. 

As of Jan 1, 2025, SHOP will now act as a Marketplace that collects and remits tax on behalf of the vendor - seems similar to how Amazon works.   How will this flow through the native Acumatica Shopify Connector to Acumatica and then through the Avalara Connector to AvaTax?   How is the transaction identified as a SHOP transaction?  Are there parameters that need to be set up so that the vendor does not double pay the tax? 

I have been using the Incoming Documents feature to bring in my invoices into Acumatica with the GL, however the subaccounts never populate even though I have it set up on the non-stock sku.

Hello!I currently have a report to show all orders entered for the prior date, and this is how it currently looks.This works fine but on Monday’s this will try and pull orders on Sunday (our company is closed on Saturday and Sunday). What would I need to add in this section to have this report skip the weekend and show me Friday orders on Monday? Thank you!

We are trying to set up reminders in Acumatica and the help documentation shows there is (or was) a notification bell icon in the Info Area that would bring up the Reminders Dialog Box. We have gone through support to enable reminders and they’re working but I don’t see the bell icon. We are using 2025R2.  

Hello everyone,I haven’t seen much confusion about this, so I’m sure there’s a straightforward solution that I’m just missing! I finally got our construction team to start using cost projections to project the future of their projects by budget line in 2023 R2.We’ve just completed our upgrade to 2025R2 and I noticed the project status screen which seemed very helpful, but it runs off of a new cost projection by date screen. It seems a little less intuitive because you can’t import an excel and it doesn’t display the budget description per line. Any tips for using this screen?Do I have to now convert the team to using this screen or is it possible to make this screen load the info from their most recent Cost Projections? What is the purpose of the date functionality?I ask all this just because I really like the dashboard. Thanks to any and all help and information, I’ve already reviewed the ACM notes and it doesn’t really help differentiate these two proje

If I understand correctly, in a SaaS environment, I cannot use a backup I download from the Backup Access Service to restore my production tenant.  I need to pay separately to have Acumatica restore from backup?

Hello!What is the best practice for invoicing a deposit within a project? I have tested using VAT tax prepayment invoicing, which seems to work somewhat, although it is cumbersome, and was not developed for using in projects.Thanks! 

 Hello Everyone,I am trying to clean up some tax issues that arose on the last payroll paybatch we ran after a recent upgrade. Specifically there are a few taxes that have appeared on a recent payroll payrun that were not there before the upgrade. In one case I had the NV ER SUTA SC show up. We caught it on the payroll liabilities bills run. In another case I have New Mexico Workers Comp showing up as a tax on a few employees paychecks as well. We upgraded to 2021R2 21.213.0038.What is the fool-proof way to make sure they do not appear on the paychecks next time? Is it to de-select all the “required” checkboxes and set the rates to 0.00 on the right panel? Then update/assign taxes to employees?Why would New Mexico Workers Comp show up as a tax? Is there a setting in Deduction Codes or Workers Comp Codes? 

Hi,I’m trying to hide zero values in report through condition but there is a value difference when I run the report.Could you please me to hide values through visbile expression. I tried some condition but it is showing true or false.Please below image and RPX file  

Is there any reason the Application Period would not be the same month as the Application Date on checks? On Prepare Payments screen the Application Period matches the Application Date (users do not manually change this field) but once processed it changes in some cases

Hi, a lot of our prospects and customers use FieldWire for the Field operations and especially for Plan management. The application is pretty advanced and I don’t think that we have an ISV that could replace it and most of them want to keep the application. Am I wrong does Acumatica have an ISV that can compete with FieldWire ?  If not, does any has any experience with integration FieldWire to Acumatica ?

How can I change the selector in the Customer Number field so that it searches by Customer CD, Customer Name, and Telephone number as well? How can I do this?

Hi Team,I need to override the Email Quote button on the Sales Order screen to change the default From and To email addresses.How can I properly override this action in a Graph Extension and update these fields? Thanks in advance!

Excited to have signed up with Acumatica at the end of last year and now be embarking on our transformation journey, with planned Go Live later this year and early next for our two key divisions. I work for Tower Supplies, a global distributor of workwear, uniform, PPE and janitorial products and related services, based in the UK.I’m keen to connect with other users, especially those based in the UK, if someone can point me to a UK specific area, if there is one, and we also have some open vacancies in our project team if someone can point me to a job board, if there is one.Looking forward to the support across the community as I’ve heard good things!Thanks all.

It's great that we have such a vibrant Acumatica community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every member’s question so that no one goes away "empty handed".Connect, Learn, Share Acumatica Community Webinar - Coffee & Code - Coffee & Code: Acuminator Version 4 - February 20, 2026We hope you had a great time at Summit. There were lots of exciting new products announced and I can’t wait to get my hands on them. To help you out, we have a new version of Acuminator that wa

Hi, good day!Does anyone know about outbound IP whitelisting on Acumatica server? Can someone please share their knowledge about this.Thank you so much!

Hi, how can I assign a cost to an item that is sold by the sales team on a sales order but is not purchased through our purchasing process?For example, we resell an employee’s day rate when they work on-site at a customer location. Currently, because there is no associated purchase transaction, the system records the sale as 100% profit, which is not an accurate reflection of the true margin.Could you advise on the correct approach to ensure the cost is properly captured and reflected in margin reporting?

Hey guys, I found a place to assign a vendor specific PO report. however the dropdown list is not showing my custom report that i uploaded via Report designer. Also overrride box is greyed out. how do I solve this?  

Hello,We have a customer that uses ‘locations’ to ship to the various stores under the main customer umbrella. We noticed that the sales person would need to be added to each individual location for them to be attached to it. However, when we do this, it duplicates the customer in its entirety. I have seen in my research about duplication verification, but that is not on my enable / disable list.  I’ve also read that this may not be possible yet (i may have been looking at an old post.) Has anyone else experienced this issue and possibly know a fix?

Hello,We need the freight cost that is defined on a dropship PO to be linked back to the sales order. We need the freight cost to be tracked and passed from the vendor back to the customer in order to track profitability for the freight line on the sales order. If we do not have the ability to track freight cost, then all we are getting on the sales order is the freight price which throws off profitability.  Tracking dropship freight cost to a sales order invoice. Here is a dropship purchase order. I added line 002, Freight Charge, onto the PO at a $50 cost. This is the cost the vendor is charging us for freight. This line is linked to the sales order. We would like this cost reflected on the sales order that is linked to the dropship purchase order for profitability purposes.   Here