Has anyone found a way to modify the default template used when creating an email from a Case? Something is automatically populating the subject line and To address, but would it require customization to change or is it something we can change easily?
Solved
Default template for create email from Case screen CR306000
Best answer by jzhu
Hi
I had a similar request where a specific email template is needed based on the case class selected, that required a customization as well.
hello dsimone20!
I have been trying in vain for the last year or so to find an answer to this question, but for a specific purpose of injecting a template that may override the way the reply is handled via Acumatica’s incoming processing function.
My point in replying to this old thread is I cannot seem to find anything on intercepting the email template created from the case so far and I am exploring all avenues to see if i can get a thread to start tugging on and possibly find a way to get my emails to display correctly on back and forth email threads generated from the case.
If you have found anything to this end, I would love to get pointed in any direction.
Thanks,
Translate
Hi
I had a similar request where a specific email template is needed based on the case class selected, that required a customization as well.
Translate
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.