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Self-Service portal can't check out

  • June 5, 2025
  • 4 replies
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Semi-Pro III
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Hi guys,

 

I just can’t figure out the issue. I follow the guide to set up the self-service portal. The user can’t checkout because of the buttons can’t click. I checked every steps and access rights. Anyone give me a hit? Thank you.

 

 

 

Best answer by TundeOlatundun05

In addition to ​@hkabiri  suggestion, another reason why buttons on the Checkout screen are greyed out could be if the SO order type selected as the default one for the portal orders on Portal preferences screen (SP80000) is not active in the Order Types screen (SO201000) on the ERP side.

 

 

 

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4 replies

hkabiri
Acumatica Moderator
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  • hkabiri
  • Acumatica Support Team
  • June 5, 2025

​@larryly Please Check Access Rights by Role while the corresponding role is selected and check the Access Right under Hidden>Checkout as you can see below. If the Access Rights is View Only  you may not have those options available as the screenshot you shared.

 

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SAM KABIRI | L2 Support Engineer | hkabiri@acumatica.com | www.acumatica.com
    Semi-Pro III
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    • larryly
    • Author
    • Semi-Pro III
    • June 5, 2025

    ​@hkabiri  I had checked it. It looks nothing wrong with access rights. 

     

     

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    Chris Hackett
    Community Manager
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    • Chris Hackett
    • Acumatica Community Manager
    • August 14, 2025

    Hi ​@larryly were you able to find a solution? Thank you!

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    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
    Acumatica Employee

    In addition to ​@hkabiri  suggestion, another reason why buttons on the Checkout screen are greyed out could be if the SO order type selected as the default one for the portal orders on Portal preferences screen (SP80000) is not active in the Order Types screen (SO201000) on the ERP side.

     

     

     

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