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Question

Line Breaks Removed From Inbound E-mails

  • May 20, 2026
  • 1 reply
  • 20 views
T

We are using case management with inbound e-mail processing.  Since upgrading to 2025R2, we are experiencing an issue where line breaks are removed from some plain-text e-mails.  This makes those e-mails very difficult to read.

We reported this issue to Acumatica support and they are working on a fix.

Is anyone else experiencing this issue?

 

    1 reply

    B
    Jr Varsity II
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    • bgreene87
    • Jr Varsity II
    • May 20, 2026

    ​@Tara H, tagging you for visibility in case anyone else has the same issue in 2052R2 to provide the necessary numbers to backport it. Thanks!

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