We recently moved to Office365 and are having continued problems replicating the functionality we previously had.
In our previous set-up, the team basically just flagged an email (i.e. Blue Category) and then it showed up in the Incoming Emails screen to be linked to an SO. We’re currently stuck pulling ALL emails in, which is getting cumbersome. By pulling all emails in, now the team is constantly trying to clear out the incoming email page, in order to find the emails they do need to link.
We looked at creating a new root folder and then dragging emails into that folder to pull in, but then they lose the visibility and tracking in their Outlook Inbox.
I can’t find a good resource to help with this - has anyone worked with someone to help with the integration between O365 and Acumatica?? We have the systems connected/authenticated/etc, but we can’t figure out how to get Acumatica to do what we want.