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Outlook Plugin Not Working

  • July 22, 2026
  • 2 replies
  • 44 views

When we use the Acumatica plug in within Outlook we aren’t able to link to any account. This has been functioning in the past but over the last week when Acumatica had an update it doesn’t work. For account and contact it only shows a list of employees and doesn’t allow us to search accounts in our Acumatica database. Please see screen shots below and offer answers as to how we can fix this issue. Thanks!

 

Best answer by Tara H

Hi ​@Hhale100  In case your issue was not resolved, I wanted to follow up and share that other clients have recently reported Microsoft oddities as well.  We have posted a troubleshooting page since multiple customers have reported odd third-party behaviors.   This might lead you to look into the Microsoft side. 

Best, 

Tara

2 replies

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  • Acumatica Moderator
  • July 22, 2026

Hi ​@Hhale100 as you’re a new user I cannot look into the database to find account details for you.  It sounds like you just underwent an upgrade.  Please submit a help ticket via your Acumatica VAR/Partner so that this can be investigated with proper details to your specific instance.  If you have any questions, please feel free to direct message me and I can help you get that case submitted. 

 

-Tara

CRM Technical Product Manager


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  • Acumatica Moderator
  • Answer
  • August 4, 2026

Hi ​@Hhale100  In case your issue was not resolved, I wanted to follow up and share that other clients have recently reported Microsoft oddities as well.  We have posted a troubleshooting page since multiple customers have reported odd third-party behaviors.   This might lead you to look into the Microsoft side. 

Best, 

Tara