Retail

Hoping someone else has a solution to an issue we’re having with customer tax exemption records and new locations We recently noticed that when a customer is setup with a Tax Exemption Number and Entity Usage Type those values are saved to their default customer location - However, when new customer locations are created, the values from the default location are not copied over to the new locationWe are using Avalara for a our tax provider and we have a BigCommerce store connected to both Avalara and Acuamtica - BigCommerce maintains a single Customer Tax Code (analogous to Entity Usage Type) at the customer record and all customer orders, regardless of address or location, are processed using this tax code and exemption. Acuamtica keeps this record at the location level and calculates only off the customer location values Because of the above, when a customer changes any of their shipping information online, the system creates a new location in Acumatica but the system then looses the

Hello - we recently implemented the Ecommerce edition to our existing distribution edition  to connect with our Shopify store.  We do not have any 3rd party integrations for calculating tax in Acumatica as most of our business runs B2B, so we manually set up Tax ID’s and zones and apply them whenever necessary.One area that we do have to charge taxes in via web sales.  For most states, we are only dealing with a single flat rate per state.  However, there are a few states, like California, where you are charging State + County + Local in some cases.Shopify handles this as 3 distinct API calls, as opposed to a single calculation of tax and a pass to Acumatica.I’ve tried to do some mapping to change all the incoming tax rate names from Shopify to match up with my associated rates in Acumatica, but with this being 3 calls in the example above, it seems like Acumatica wants to add 3 rows with the same Tax ID name, which it obviously can’t do/will error.I know you can build out more robust

Does anyone have any experience connecting one Shopify Store to multiple different tenants in one Acumatica instance? Just checking to see if anyone has experience, Acumatica told me it was possible but working with someone who is experiencing some issues. Thanks for any input.

Hello, We’ve noticed when processing offline Shopify orders with cash that the log in Shopify shows the amount of cash paid and then the change given to the customer. When this order syncs into Acumatica, the payment total is the amount of cash the customer gave and doesn’t account for the change, leaving a balance on the payment. Is this a known bug, and is there a fix or workaround for this?   

I just learned that shopify for some reason does not support multi select dropdown out of the box.I’m interested in using the commerce connector to map Text, Combo and Multi Select Combo product attributes to Shopify metafields.I was recommended https://apps.shopify.com/metafields-editor-2. The Metafield Guru supposedly supports multi-select metafields.Does anyone recommendations/experience for syncing single and multi select stock item attributes in acumatica with shopify using the commerce connector?

Does anybody know if the Availability Adjustment field works? Is there any additional setup other than changing this field? I’m still testing, but upon initial update it didn’t work. See screenshots.I set it to -5 expected that if I have 40 quantity available, the commerce site will display 35 because of the -5 adjustment I have as the availability adjustment. It’s still showing 40 qty.   

We just switched our main web site to Shopify last week and we’re running into some very annoying issues with the Acumatica Shopify connector.   Customer account details on the General tab are repeatedly being overwritten when the Bidirectional customer entity is bringing customer data back from Shopify.  We’re on 23R1 and while we plan to upgrade soon, we cannot upgrade right this moment.The primary issue we’re seeing is that customer information on the general tab is being overwritten by whatever the default address is in Shopify.  This seems to usually be the address of the most recent Sales Order’s address (I don’t know if it is the billing or shipping address).  Not only does this change the address but it completely rewrites the account name. I have salespeople telling me their biggest accounts are just “gone” from Acumatica because they use the Display Name to find their orders and customers. These customers are still there but unless the person memorized the account number, the

Hi All, I just want to ask regarding how to restrict the visibility of all sales order records and only show my sales order records? Please refer to the screenshot below. Regards,Nadia  

I’m just starting to use the Prepmt. Invoices to collect customer prepayments from the Sales Order. It all works perfectly until the moment I prepare the nomal Invoice and try to release it. The invoice status goes to “Open” but I get this error message:  "Sequence contains no elements".The prepmt invoices remain unapplied.Is it a bug or am I missing something in the setup.

Hello, Has anyone had issues with the Shopify Connector after Change_ID of a Stock Item in Acumatica?Even if the ERP_Id and the External_Id matches, the POS orders from Shopify generate an error that the item is not found in the ERP. 

Although it is recommended to use a new order type for Shopify POS, we have opted to use an existing order type. But we still want a way to identify POS order from web orders by mapping them into specific customer. Is that possible? 

We’re getting ready to switch our ecommerce site to Shopify and I am in the process of trying to export our open non-web orders to the site so customers can see their order status.  We’re on 23R1 for now (planning on upgrading after this migration).  We’ve setup a new order type for orders being imported from Shopify (WB).  I have also configured an existing order type (SB) that we want to export.  The sales order entity is configured for a bi-directional sync direction.  After running some tests on a handful of our open SB orders, they’re being exported as expected and at first glance everything is working great.  However, after these SB orders get created in Shopify, the connector sees that they have been modified externally and the next time I process one of them a bunch of fields get updated in the ERP that we do not want to change.This list is not exhaustive but here are some changes I am seeing happen after the re-import:Both the Order date and the Cancel By date get changed from

Our company brings in sales orders via our homemade website. Quiet often we have to change the order quantity on a sales order. When we do that and press save we get an error that says “Applied Amount Cannot Exceed the Unbilled Balance”. We have been able to plug numbers into the payments screen until we are able to save but I don’t think we are doing it the appropriate what. What is the correct steps for changing the quantity ordered for an SO?

Using the native Shopify Connector with Acumatica, we're looking to automate order fulfillment status updates. Specifically, when an order is finalized in Acumatica, we want it to automatically update the fulfillment status in the connected Shopify store. Is this functionality available within the native connector's configuration settings? If so, could you please guide me through the setup process?

We are applying Shipping Discount in Shopify, however, the shipping discount amount sync to Acumatica as an unpaid balance.  Does anyone know how to map the shipping discount to a field in Acumatica so that the shipping discount amount will be waived?  Thanks... 

Our customer is using the Amazon IntegrationEach order creates a Payment on AcumaticaAmazon sends a deposit to the customers bank that consists of multiple payments less feesFor this customer this deposit can consist of more than 1000 paymentsWhat are best practices to enter these deposits?Does anyone have automation for this? 

When I try to make a connection to live Acumatica instance (2023R2), I get this error. We just purchased and activated the Shopify connector last week.Acumatica Error: You have insufficient rights to access the ShopifyStore (BC201010) form.Is there a feature that I miss enabling? Thank you! 

Our company uses ACU for walk in sales. We are just starting to incorporate hand held scanners to scan items that come up to the register. Is there a way trigger a new line on an SO after an item has been scanned so that the next item can be scanned without having to touch a keyboard key or mouse?

Can anyone confirm if there is a limit of the number of returns created in a Shopify Plus order that the 2024R2 connector will let sync back to the same Acumatica order.   Our testing seems to suggest you only get one?

Can anyone explain to me why this error are starting to show? At first there is no problem with our syncing of company entity to shopify then this year 2025 I’m not really sure exact date this problem start occurring  At least one GraphQL error has occurred. Error: Field 'locationCount' doesn't exist on type 'Company';Error: Field 'orderCount' doesn't exist on type 'Company'; 

Is there way we can flow the Phone number from ACM to Customer/Company in shopify via custom mapping? Thank you in advance

Since upgrading to Acumatica 23R2 from 22R2 we are getting occasional sync errors saying:Object reference not set to an instance of an object.when syncing new orders from Bigcommerce to Acumatica. I’ve looked at the trace but I’m not really sure how to troubleshoot this error.The external orders also don’t look any different to ones that are syncing without problems.If anybody has any ideas that would be very helpful.Phil

Hello, We recently changed the Inventory Account on a Stock Item, but the change is not reflected when we run the inventory valuation report (it still shows the old account it had before).Any ideas on why this is happening?Thanks, Ruben.

Hello, our clients who utilize Shopify as order aggregator for Facebook, Instagram, etc. report that the following error happens often:The following tax IDs received from the external system are too long and cannot be saved: METROPOLITAN ATLANTA RAPID TRANSIT AUTHORITY Local Sales and Use Tax. Map these tax IDs to tax IDs of up to 60 characters in the SPCTAXCODES substitution list on the Substitution Lists (SM206026) form.Manually fixing these issues is time consuming and our clients fear to expand their marketing on the 3rd party platforms, because many orders will fail importing into Acumatica.Question:If we programmatically change the length of the TaxID field to 100 characters, will the error go away? Or do we also need to change some business logic in the code?Thank you!

HI,I’m wondering how I can use the Acumatica Apis to retrieve the price for an item based on the inventoryID and the CustomerIDI’ve found the /entity/Default/20.200.001/SalesPricesInquiry API - I can use this to get the base price and the customer specific price.From what I understand in the Acumatica ERP there is a hierarchy for the price as follows Customer SpecificCustomer Price Classand then finally Base priceSo it appears that I could figure out the price for an item by making an inquiry for each of those steps and using the first one that returns a price?I feel that this is not a great solution though because this is getting into the details of the business logic of Acumatica. Is there a way to send the information for the Customer and Inventory ID to the API and just get the price?