Dropdown value sync between BigCommerce and Acumatica does not match

Hi ​@dmccoy12 

This usually happens when the BigCommerce dropdown option value (the label shown to customers) doesn’t match the internal value being passed through the API. Acumatica might be getting the internal option ID or value instead of the display text. To fix it, check your BigCommerce modifier setup — make sure the option values have both a label and a unique value, and ensure those are mapped correctly in the Acumatica connector settings or customization. You may need to customize the sync to pull the display label instead of the raw value.

Thanks, this is what we were thinking since we have tried different ways to get the sync over and have been unsuccessful. appreciate the insight

Hello ​@dmccoy12 

 Can you map Size.DisplayValue in the ExternalField/Value and try once. Hope this works.

For more details, please refer to the BigCAPI call portal:

https://developer.bigcommerce.com/docs/rest-management/orders/order-products

Thanks,

rakeshe45 wrote:

Hi ​@dmccoy12 

We verified below mapping and it is working as expected. Can you try the same.

Size.DisplayValue 

 

That was it! thanks so much for the help. confirmed it worked. appreciate the help!