Skip to main content
Question

Shopify Cash Payment with Change Not Showing Correct Amount

  • March 18, 2025
  • 1 reply
  • 25 views
B
Jr Varsity III
Forum|alt.badge.img
  • bclark
  • Jr Varsity III
  • 69 replies

Hello, 

We’ve noticed when processing offline Shopify orders with cash that the log in Shopify shows the amount of cash paid and then the change given to the customer. 

When this order syncs into Acumatica, the payment total is the amount of cash the customer gave and doesn’t account for the change, leaving a balance on the payment. 

Is this a known bug, and is there a fix or workaround for this? 

 

 

1 reply

StacieJurczak41
Acumatica Moderator

Greetings from the Retail product team! I would like to connect on this use case further. Please see invite in my signature below and book time at you convenience. 

Stacie Jurczak
Product Manager, Retail-Commerce | Acumatica 
E: stacie.jurczak@acumatica.com

 

Chris Hackett
B
2 people like this
  • Chris Hackett
    Chris Hackett
  • B
    bclark

Reply


Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings
About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved