Stock Item - "No Returns/Non-Refundable"

Hi @jhutchinson - I do not believe there is any native functionality for this. You would likely need a customization that uses restriction groups on items/item classes that ties back to the order type. 

Have you considered using an Approval Map for the specific Order Type that would Reject any orders that contain certain Stock Items? I do not believe you can set conditions around item class, so you may need to manage it by Inventory ID, but this may help open another avenue for consideration. 

The only reference of “No Returns/Refunds” than putting notes in the stock item note box and inventory description (or memory), but we’ve had issues where employees that forget or are not paying attention to the little details when entering documents (I this is a user problem, not the system).

As far as the suggestions, I don’t think these will improve what we have, there’s still too many variables. There are times when items ship out on the general sales order and the “No Returns” comes into place after the sale, so the order type would not always work. Not to mention, that would also require an employee to remember to enter a different sales order type for items that are non-refundable when we ship out. The approval maps work great when time delays aren’t an issue. We do have an approval map set up for a credit value over a dollar limit, so as long as supervisors look at the inventory items, this works for catching large dollar amounts. We want to stop the process before it even gets a chance to get created, and no one needs to remember where to look if it’s returnable or not. Managing these Individually by Inventory ID isn’t working how we hoped.

I was thinking an inventory status similar to the “No Sales” and “No Purchases” statuses would work, so an Inventory Item could issue out, but not returned, and therefore not capable of being added to an RC (or other return order type).

Has anyone else asked about something like this that you know of?

Hi @jhutchinson - In my scenario, the Approval map would only apply to the Order Types for Return. The original sales orders would not be affected, only the RMA/RC order types that the approval map is applied to when the return order is created.

Maybe someone in the community will have another idea since this would not be an ideal scenario either way.

Hi @jhutchinson were you able to find a solution? Thank you!

@Chris Hackett No, unfortunately not.  We decided against using the suggested order types and approval maps process because this would still require employees to use that order type for returns and for the approver to read notes in stock items.  If the dollar amount or quantity returned is low, the extra time to process would not be worth it.

I'm still hoping to find a better solution for us down the road. 

​@jhutchinson - I can throw in couple of ways you can manage this as its not available out of the box. 

Simpler Solution - Add a popup note to those items which are not returnable and it pops up as you add an item, bit annoying as it does this for every order type and doesn’t restrict but at least does this out of the box.

Custom Solution: If you customize Item profile and order type combination then you can restrict adding items by user at order type level. We did something like this for sunsetting items which can’t be sold on Opportunities quote and sales quote/order screens, so certainly customization might help, if you need to know how sunsetting item works, here is a blog article that might spark some ideas for you https://www.info-sourcing.com/how-to-sunset-inventory-in-acumatica-cloud-erp/ 

With the sunset we can’t let sales people sell, but the returns department can still accept and do certain transactions, so customization can be a good fit for such specific use cases. 

Thanks

Harsha Sarjapur 

If we do decide to do a customization I will definitely keep InfoSourcing in mind!