Retail

We just want to confirm if this is what we expect for the connector when a customer was deleted in Acumatica. Please consider the ff:1. A customer was created in Acumatica2. It was synced to BigCommerce3. Customer now exists in BC4. Customer was deleted in Acu5. Synced the customer in AC sync history6. Customer still exists in BCIs it what we are expecting? Do we have some indication in BC if a Customer was deleted from it's Acu source? Can we forbid them to log-in and place order in BC? Thank you 

Acumatica 2020 R1, Build 20.101.0032, Screen ID: SO301000 Is there any way to overwrite the customer tax zone field based on order type? We have an external selling channel that collects sales tax on our behalf. We create these orders in Acumatica for fulfillment and inventory allocation purposes, but we don’t need sales tax to be reflected since it’s collected by the third party.  Open to any suggestions that could eliminate the need for manually overwriting and changing the tax zone - as that could be an easily missed step.

How can I configure the Shopify connector or Acumatica to use the sales unit or Qty. on Hand instead of the base unit for product availability?   This should be 6   Thanks!

Hello everyone!Do you have any success stories with Acumatica & a bookshop? It would be helpful if you could provide me with a reference in this particular retail store. Thank you so much for your help! My chances of winning a deal could improve if I use it! -David 😎

Hello, my company switched to Acumatica this year. For our b2b website we went down the road of  using BigCommerce and the Acumatica connector for it but I’m not much of a fan of the BigCommerce environment so am looking at alternatives.  Our current website is PHP/MySQL based (which is what I know best) but is still using our old ERPs “cart” integration, which is no good long term (we basically have to continue to maintain and setup products in our old ERP just for this cart purpose and then export them out and import them into Acumatica).   I’m curious if others are using any custom or off-the-shelf site/cart solutions which are integrated into Acumatica via the API, besides BigCommerce/Shopify/Magento.  Our current website’s data is already being pulled from Acumatica (the MySQL db is updated with Acumatica data daily), I just essentially need the “cart” part and then the ability to automatically push those submitted orders into Acumatica. Any comments/thoughts/advice would be appre

Hi Team,We have some business scenarios where we are syncing the orders from BigCommerce, processing that in Acumatica, and Order gets completed and the order status in Acumatica is marked as ‘Completed’.Now on BigCommerce, the order gets modified and we have to resync the order to get those updates reflected in Acumatica, but during this scenario the connector is not picking up this particular order as this is already marked as completed withing Acumatica.Can you please suggest the best possible way to achieve this, to re-sync the orders even though those marked completed in Acumatica, through manual or Real Time or through a scheduler sync. The particular build where we are trying to achieve this is 21.119.0030. Thank you in Advance! 

Hi everyone, I just have a question.Do B2B Bigcommerce supports Sales Prices sheet,  customer specific discount, qty discounts on a line item level, and order level discounts from Acumatica? I just want to make sure that everything how it is currently operating in Acumatica, can be replicated in BC. or whether TranZetta pricing will work. Thank you. 

Hi,  I’m wondering how to manage the stock and sales for used inventory.Say we sell item A as a brand-new product, but we’ll sometimes get a return where the product isn’t in brand new condition. We now want to sell Item A as a used product for a discounted price. We need to have a way to manage the inventory, sales, and cost of this product. It shares the same product ID and barcode as the brand-new product. Creating a new product ID and adjusting the inventory will create an issue since it won’t show the cost of the product.

Hello Everyone,For Acumatica 2020 R1 version, is there any possibility to fetch specific orders, based on specific BigCommerce order statuses from BigCommerce to Acumatica.For an example: I want to fetch only the BigCommerce orders having order status as: “Awaiting Payment” and to import further in Acumatica.Can we achieve this from any mappings/configurations or we have to do a specific customization. If customization is needed, can you please help with sample code. Thank you in advance !

When sales orders are pushed into Acumatica and are in a status of Open but the Sales Order has not been approved in Acumatica, the BigCommerce Connector pushes back a status update to the order in BigCommerce and changes the order status to “Manual Verification Required”.  Is there a way we can change that mapping and/or ignore that in the connector?

Does anyone know how to have the sales price from the “Sales Prices” show up as a column on the Inventory Items query?I have been able to do it, but it duplicates the inventory items many times. Here is how I built the relationships: What am I missing? 

We have a client that needs to implement Stripe so payments from events can be uploaded automatically into Acumatica under a general Customer ID. Then these transactions would be offset against a project under the Projects number and Project Task. Do we need to get a connector through an ISV for this? I know Acumatica has a license feature for Stripe. Any insight would be helpful or instructions? 

Hello! I’m having an issue with the sync between my BigCommerce store and my Acumatica Sandbox environment. I have a customer that will not sync to Bigcommerce. Previously it had been syncing to our Bigcommerce stores, but I believe that at one point the account on the Bigcommerce side had been deleted. Now, when I go to process data (or sync from sync history), the sync runs indefinitely. It does not throw an error, it just keeps going with no result. I’ve tried re-creating the customer in BigCommerce and changing the external ID on the sync to match the new one. That did not clear up the issue. Any ideas? 

Currently, the Shopify Connector of Acumatica supports the metafields with the one and only type multi-line text.But some time ago Shopify had added different types of metafields like decimal, integer, Boolean, date and so on.The full detailed list of the metafield types you may find in Shopify documentation: https://shopify.dev/apps/metafields/types.This enhancement of the metafields functionality brought some problems in syncing the Entities with mapped metafields.The synchronization of the existing metafields with the different types in ERP and Shopify started to fail with the error:“Error on value: Is not using the expected value_type: ‘[Type]’;”.In other cases the metafield value type in Shopify was simply overwritten with multi-line text, no matter what it was originally.Now (starting from the version 2023R1), the export sync of the existing metafields will respect the type of the metafield assigned in Shopify.For example, if in Shopify the metafield type is ‘boolean’ then the va

Hello, a few of our client have the same issue: when exporting shipment information from Acumatica to BigCommerce, the export fails, when there are 2 or more packages on the shipment, and no items are assigned to each box:The error on the export would be: The [shipment number] shipment could not be exported because the [tracking number] box has no items. Please delete this box or assign an item to it.Can we have Acumatica disregard any and all tracking numbers, UNLESS it’s the only tracking number (1 package on a shipment) or the package has items assigned?Thank you!

Not sure if I am missing something, but I have been having trouble overriding the SaveBucketImport method under 22r2 in the BC Connector.  The prior definitions did not include the optional parameter CancellationToken.The new original signature  looks like :public override async Task SaveBucketImport(BCSalesOrderBucket bucket, IMappedEntity existing, String operation, CancellationToken cancellationToken = default) In my extension I have public delegate Task SaveBucketImportDelegate(BCSalesOrderBucket bucket, IMappedEntity existing, String operation, CancellationToken cancellationToken = default);        [PXOverride]        public virtual async Task SaveBucketImport(BCSalesOrderBucket bucket, IMappedEntity existing, String operation,  CancellationToken cancellationToken = default, SaveBucketImportDelegate baseMethod,) When i compile, it is indicating that the Optional parameter (CancellationToken) must be after the Required parameter (SaveBucketImportDelegate) - if i switch them around

We currently have 11 Branches set up in our Acumatica but we wanted to export those sales orders created in Acumatica that is under one particular branch only to Bigcommerce. So, we created export filtering, see reference below. I tried creating sales order but seems to filter all orders instead of letting only SLC-APPL orders through.Is this supported by the native connection of Acumatica-Bigcommerce? Or any suggestion on how we can possibly do it?Thank you.

Hi all. We have a lot of stuck orders in the Bigcommerce that are not in Acumatica. Any advice on how I can know the root cause of this?  Thank you.

Hi Team,We are working with 20.221.0021 build and we have a requirement to use a default Ship Via on importing order from BigCommerce to Acumatica instead of using the Shipping Option Mapping grid. Can you please confirm if is it possible through Entities Mapping screen or the best possible way to do it.And if there is a way we can stop populating the Shipping Option Mapping grid. Thank you!

Hi all,I know this is a very basic question, but sometimes confuses our users. In the Sync History, we have the column ERP ID, and it can be easily understood to refer to the Stock Item SKU. But the details displayed are Item Descriptions, and you are not able to search items using SKU/ERP ID. Any reason why it was called ERP ID, though it was intended for Description or Product Names? :)Thank you  

Hello:How Can I import an attribute multiselect?, I attached a file with the message error.Thank 

We have non-physical items that are sold on our Shopify store (software downloads). These are set up with the “This is a physical product” box unchecked in Shopify: However, this means that customers will not be prompted to enter a shipping address. Because of this, it seems we are getting a sync error: “Taxes cannot be calculated via the external tax provider because the address is missing”.We can go into the Shopify order and manually add the billing address as the shipping address and resync the order which works, but is there a way for us to still sync the order even without a shipping address?

The Order in External System might not have Ship To Address because all the items within the order are non stock items or digital items. Digital items do not require to be delivered physically and hence there is no ship to address. When such orders are imported into Acumatica, you might error related to Taxes or about missing the Ship to Address. Follow the below steps to successfully import the order. Make sure the non-stock item has the right Tax Category.  If you are using Automatic tax engine like Avalara for tax calculation, then make sure the non-stock item has the non taxable tax category. Eg: ON030000  The complete list of Avalara tax categories can be found in this link https://taxcode.avatax.avalara.com/ If it is manual tax setup, then make sure the taxes are configured to not calculate taxes for this non-stock item.  Make sure the Ship Via used for the order is a not a common carrier.  If the Ship Via is not a common carrier(“Will Call” option check in the Sales Order), t

Wondering if anybody has used the GiftShip app with Shopify and if so is there a way to map the gift message you can leave through to the sales order on Acumatica to print on documents?  Wasn’t sure if the Shopify Connector within Acumatica would recognise any of the new fields.

Starting from 2022R116 the users can import the Shopify Orders with the entities like Tips using the following scenario:Create in ERP non-stock item withe exactly the same product description as it appears in the Shopify order:   Then try import the order with tips. It will look like:    This logic should work for any entity which has no SKU and productID on the Shopify side  and which the user wants to import to the ERP.In this case the system will search the ERP Items by the product description.