Configuration and Installation

We have English and Chinese System Locales set up. Users are reporting randomly that the Sales Order Status is showing as Chinese characters while everything else is English. Is there any way to detect how or why this would happen? I’m wondering if this is user initiated somehow. Every time I investigate, the Sales Order Status is back to English...  

Hi, All. I am trying to upgrade my 2022 R2 to 2024R2. I am aware that direct increment is not possible so I upgraded my instance to 2023R2 23.220.0007 but when i try from this to my 2024R2 it says Upgrade process has been interrupted. The database cannot be upgraded because your current build (23.220.0007) is incompatible with the build (24.207.0011) you want to install. Wait for the next update package that will be compatible with your current build. what should I do in this case? should i go with 2024 R1 first? DO i need to validate and publish customization packages before upgrading to 2024 R2?Thanks

Hi all.How do we change the default status of an AP Bill that was created from an Expense Claim? When we release an expense claim, the AP bill is automatically balanced. We want the AP Bill of an Expense Claim to be put on hold first for some reason. Thank you in advance.

In our test environment, every time a user logs in, they are presented with an "Agree to proceed" warning that must be accepted before accessing the system. This is understandable for first-time logins, but it's becoming annoying for our team since it appears on every single login. Has anyone encountered this before, and is there a way to disable it?Thanks in advance!

We have users that would like to use Edge browser vs Chrome.  Are there real reasons why Acumatica uses Chrome as the preferred browser?  

Is there way to get DeviceHub to run without running it as an administrator? Every install I do requires admin rights to run it after install and I don’t want all the users having admin rights. Any solid work-arounds here or am I missing something?This is regarding turning DeviceHub on in Administrator Mode / getting it to work without administrator mode. I know I need admin rights for the first install. Thanks!

I’m looking for sales demo for a SAAS environment.I’ve looked at https://acumatica-builds.s3.amazonaws.com/index.html?prefix=builds/zip/salesdemo/2024R1/ but the sales demo isn’t available for the version which we currently have. Does anyone know where I can get it?

Error: Could not find a part of the path 'c:\temp\2e5c91c0-0311-4eb7-ae46-ce1b0e79796c.zip'. | CommunityI have hyperlinked a similar issue from this community forum. I am having the same issue as the OP, but the solution provided in the replies is not working as a viable solution for me. Would anyone know if there is an alternate solution I have not been able to find in previous threads?

 I am an Admin in Acumatica, and I need to update Access Rights by Screen frequently. Currently, I do this manually through the UI, but I want to automate this process.I attempted to use an Import Scenario, but I am facing difficulties mapping the tree structure of the Access Rights by Screen form. I couldn't find a way to properly set access levels for different roles using this approach.Has anyone successfully automated access rights updates in Acumatica?Is there an alternative method, such as using APIs or custom processing, to simplify this process?Any guidance or suggestions would be highly appreciated

Is there a way to set the Activity screen to not have the "Track Time and Costs" and "Billable" check boxes marked when creating a new activity from a project?  We would like to have it that the user would have to check the boxes if they apply instead of them automatically being checked to start.

I am struggling to find how to give a role access to add vendors to stock items, What node/nodes do I need to add insert rights to?  

Hello,Is there a way to manage rich text editor menu item access? e.g can I disallow a role adding a table?TIARoger

How do we set up a Restriction Group for Business Accounts? It seems an Entity Type is required to set up a Restriction Group, but in Restriction Groups there is not an Entity Type for Business Accounts. We are trying to restrict view and access to the Business Accounts to only the Owner of the Business Account. Thank you. 

We are struggling to maintain data privacy. A user can see other user’s data in one way or another in MYOB Advanced. We have collaborated with our solution provider to fix ‘Access Rights by Screen’, however, there is always a loophole where user can see the data. Latest Example:User is able to see other user’s data by searching through search bar and navigating to ‘Transaction and Profiles’ option. 

Hi Team,I am experiencing a strange system process that I am trying to figure out if its intended or a customization somewhere.Essentially if you create a new record on Customer Locations screen the new location will auto pull in “Warehouse”, “Ship Via”, and “Shipping Terms”. Essentially the account defaults.Yet when you do the same action of creating a new location on the Sales Order these defaults don’t get pulled in. My gut is saying there is an issue here because if the account defaults aren’t being used for new locations what is the point of account defaults?-Jacob

We are using incoming documents to process vendor invoices. Our vendors are billing us in a unit of measure that is different from the purchasing unit of measure on the purchase order.  The conversion exists on the items and what we are being invoiced is also the base unit of measure. It does not appear that the purchase order is fully reconciling against the invoice, the quantity is still showing unbilled but the amount is 0.00.  The purchase order remains in completed status and not closed.How does this functionally work and does the system run any nightly updates to correct this?

I was hoping someone could explain how to achieve this in leave approval scenario. Organisation has multiple teams. When an employee applies for leave, the notification should go to 2-3 senior members of the team although there will always a primary approver who is the manager/supervisor of the team. This is so that if tje manager is away someone else can be notified and action the leave approval/rejection. Subsequently when the approval/rejection is actioned all the people who were approvers would also get a notification verifying that it has been actioned. Is this configurable at all? 

Has anyone had any success with the Import Filtering on the customer entity of the Shopify connector? We want to set up where customers will import and update in Acumatica if they are newly created in Shopify, but after initial import, will not update in the future.No matter what field I attempt to filter by in the Import Filtering section of the Entities screen, it will always show up to process. I have even done some testing in which I typed the exact email into the value box to see if it will filter that out, but it still will show up to process. Is this just a broken process or am I doing something wrong?I know you can do this for sales orders at least to some extent as shown in the post below, but I can’t seem to do it with any fields on the customers entity. 

We just upgraded to 2024 R1 from 2023 R1 and in our last version the Pacejet customization added a “Shipping Services” tab to the Shipments screen with a field named “Pacejet Workstation ID” which our deployment department used to send lables to different printers.  I can’t seem to find that in 2024 R1, can someone point me to where to find that or similar functionality?Thanks!

We went live this week and have major issue with Marketplaces. We do not want our Marketplace orders to calculate tax in Acumatica but need our sales to report to Avalara for our automated remittances..Avalara has a set-up for marketplaces on their side but it is after taxes are calculated in Acumatica. We need to stop the tax from being calculated in Acumatica and still have the sales send to Avalara for our automated remittances. If we select: "Disable Automatic Tax Calculation" sales do not automatically send to Avalara and we need to find a manual export/import to resolve. If we select: "Override Tax Zone" sales do not automatically send to Avalara and we need to find a manual export/import to resolve. If we enter a "Tax Exemption Number" into Acumatica for that customer - it worked on staging. It did not calculate and sales sent to Avalara. In production it is randomly still calculating tax. PLEASE HELP!

Is it possible to display weight data from a USB scale directly in the shipment package tab without having the warehouse management module for Acumatica?  We see the scale in device hub but cannot get it to write the weight into the weight field on the shipment confirmation.  

Hello,Is anyone familiar with this error on the Assignment and Approval Maps? If I go into “Add Approval Map”, I can see all of the approvals in the system, but for some reason this screen we are getting this error on. I am an admin, and I have access it tells me. Thanks,RJ

We have setup Acumatica to work with ACUPAY the test works fine but when we try to process a payment we get  UnauthorizedTimestamp is in the future (1736214460)0401.our system time and  client time is correct. Thanks

I am unfamiliar with anything involving the Microsoft SQL Server.  I have downloaded the Microsoft Server 2022 Developer from microsoft, but when I try to deploy a new instance of Acumatica it begins and then just disappears when it starts the DB install.

I am Trying to Send the Email to customer with Line details on the Action of Print Pick List from Shipment Screen with help of Business EventBut on Email I am not able to Print the Line details and its showing Empty