Commerce Edition QnA
- 371 Topics
- 1,540 Replies
Hello, I have system admin user role in Acumatica, and I need to reset another users password. I have been able to do this in the past.Now, however, as soon as I click on the Reset Password button on the Users Screen… It changes over to my own user account in the system, so I would be changing my own password. Is there a way to workaround this issue? Thanks!
Hello, We have noticed after creating a sales order that a duplicate is now showing up. It has all the exact same information. Same Reference number, same shipment number, same payment information. I added a note to one of the orders and it showed up on both orders, so they are linked together somehow. Therefore, I don’t want to try and just delete one, since it will most likely delete both. However, when I look at the customer account, only one order shows up. Does anyone have any ideas on how to address this duplicate order issue? Thank you!
How should the system ideally work if there is only a gift card on the order? Right now, when an order only has a gift card in Shopify, it is immediately fulfilled in Shopify which causes the order not to import into Acumatica
Please note,Shopify does not immediately fulfill gift card orders automatically. It is by checkout settings. Even if fulfilled, Acumatica will import these orders. Acumatica will not import only the Archived orders. So with that, what I would suggest you is either you should make Gift Cards not be fulfilled automatically or make the order not to be Archived as soon as it is fulfilled. I would go with the former.Please see the below screenshot for more clarity. It is excerpt from Shopify Checkout settings.
Synchronizing Payment from Shopify to Acumatica, I got this:“The payment could not be imported because the SO064037 sales order has been fully invoiced. Create the payment manually on the Payments and Applications (AR302000) form and apply it to the invoice.”Yes I agree, we receive this order 2 days ago, and we shipped it and invoiced. customer paid it today. Why Acumatica cannot create Payment? What setting I have to check?
Hi all, Here’s the setup - both “business account ID” and “customer ID” have their own numbering sequences. When I extend business account into a customer, it adopts the numbering sequence of business account, instead of the next customer ID in sequence. Is there a way to address this? Open to try all suggestions. Thanks
I am trying to figure out a way to update Fulfillment status and Confirm a shipment in one call instead of doing 2 separate calls, to get this approach working would it be difficult to extend the web service endpoints?Do y’all have any better option or the best way to go is make multiple calls?
We are new to the platform. We are experiencing difficulties when trying to sync returns from Shopify. We are getting the error message: The following tax identifiers from the external system could not be matched: PA STATE TAX. The ERP has failed to save the tax ID or the tax amount differs from the one that has been expected. Make sure that taxes are configured for the tax zone and tax categories. Also, make sure that taxes either have the same identifiers in the ERP and external system or are mapped on the Substitution Lists (SM206026) form. Has anyone experienced this issue and how do we correct the issue? We are currently manually entering all returns into Acumatica at this point. We do not experience this problem with a normal order or with a POS return.
Hello - we recently implemented the Ecommerce edition to our existing distribution edition to connect with our Shopify store. We do not have any 3rd party integrations for calculating tax in Acumatica as most of our business runs B2B, so we manually set up Tax ID’s and zones and apply them whenever necessary.One area that we do have to charge taxes in via web sales. For most states, we are only dealing with a single flat rate per state. However, there are a few states, like California, where you are charging State + County + Local in some cases.Shopify handles this as 3 distinct API calls, as opposed to a single calculation of tax and a pass to Acumatica.I’ve tried to do some mapping to change all the incoming tax rate names from Shopify to match up with my associated rates in Acumatica, but with this being 3 calls in the example above, it seems like Acumatica wants to add 3 rows with the same Tax ID name, which it obviously can’t do/will error.I know you can build out more robust
While working through an RC, is there a way to process it like the “Pick pack and ship” or “Receive and put away?” We have several coming back as a stock lift so one RC could have 10,000 pcs. I’m sure something is available, but I cannot seem to find it through my VAR, or my limited research.
Price list syncs are taking a very long time, over 20 hours. Not to mention it usually errors out and needs to be manually restarted in this time period.I have tested this with a lot of price changes, and minimal price changes, and the time to sync did not change.Is there a better way to automate this process, and to only update the items which prices have changed (either + or - amount)?BigCommerce did recommend using Price List Importer/Exporter | BigCommerce. I have tested this on Sandbox, and this is a very fast way to update multiple price lists for multiple items at once (I did about 6,000 items in < 10 seconds). While this is an adequate solution, I don't see any way to automate this.
Using the BigCommerce/Bundle B2B connector, is there any way to handle the following business need? We would like to create a specific Sales Price Worksheet for approximately 600 of our customers. In Acumatica, this is feasible in the Sales Price Worksheet module by attributing the worksheet to a specific Customer Price Class and then assigning that Customer Price Class to the 600 customers. There doesn’t seem to be a way for BigCommerce and Bundle B2B to read that information in the hierarchy we are looking for. Any suggestions?
I have an export scenario set up to export using the Customer screen layout to an excel file. I am trying to export the following records from the Customer screen and want to use a Source restriction to restrict the export to a couple particular customer classes.When I run it using the source filter (and not setting the customer id to ‘=every’, the address field data for the account and shipping addresses that are exported are all the same as the first customer, although other fields do export correctly.Any thoughts on what I can do to make this right so I can use source restrictions? My testing of using the =’every’ for customer ID and a source restriction results in no data being prepared all all. The example below has the =every, but removing it is what gives me the same data in the address fields for all records.Any thoughts are greatly appreciated!
Shopify Connector : Action Required - Migrate your custom app to the Fulfillment Orders API by March 31, 2023
Our client has received the following email from Shopify.. The customer is preparing to upgrade to 22R2 build 202 right now. Any impacts of these that we need to be aware of or execute. Action Required - Migrate your custom app to the Fulfillment Orders API by March 31, 2023Your custom app is leveraging the deprecated Fulfillment API. Please note that the Fulfillment API will stop working as intended on March 31st, 2023 in favor of our new Fulfillment Order API. Read our migration guide and take action as soon as possible to avoid breaking changes.The following app(s) you are using currently use Fulfillments API and should be moved to Fulfillment Orders before March 31st, 2023:
Hi I am settling up a connection to BigCommerce and have template items which are syncing with BigCommerce using the connector. I have attached images to my attributes used in the configuration of my matrix item and would like these to sync with the Variant Options in BigCommerce. Does anyone know if this is possible please? Thanks Matt
We would like to map the Acumatica Entity Usage Type field in a Customer Profile to the analogous field in BigCommerce’s Customer table, so that we can set whether a customer is tax-exempt or taxable from Acumatica. We use Taxjar as our tax solution, and to set a customer as taxable such that the Tax integration between BigCommerce and Taxjar will work properly to recognize the tax status of a customer, we need to either leave the field blank or fill it with “TAXABLE”. Any value other than Taxable in the BigCommerce field will send a customer tax-exempt value when Bigcommerce does an API call to Taxjar for that customer.If we sync the field as it stands now, the value for taxable in Acumatica in the Entity Usage Type is “Default”, which if entered in the BigCommerce field will make that customer exempt (opposite of what we want). Is there a way to either update the pick-list for entity usage types in Aculatica to add “TAXABLE”, or for us to use some sort of substitution in the connecto
Hello, We have been having an issue with our BigCommerce connection into Acumatica whenever a customer creates their first order on the website. When the customer creates an order from BigCommerce, it syncs into Acumatica and uses the Ship To Name and Address for the Customer profile instead of using the Bill To Name and Address. We have to manually override the Name and Address every time, on every tab to correct this. Also, if a new location is created in Acumatica for that customer, it defaults back to the original Attention and Ship To Addresses that were incorrect, even after they’ve been changed. Any ideas for a fix to this issue? Thanks!
Want to share with you the way to handle Made-To-Order Products with BigCommerce Connector.Made-To-Order products are special types of products where each item may have a specific unique attributes like text, or painting, or style. I will show you an example of gift spoons with special graving. Step 1: We have we need to create a new Stock-Item that will represent the spoon in Acumatica.For testing purpose you can receive a couple of spoons on your warehouse using the Inventory Receipts form (IN301000). Step 2: Prepare and Export Stock Items to your BigCommerce instance. If you manage images/availability in Acumatica, you should also Prepare and Export Availability and Images entities. Step 3: Since Acumatica-BigCommerce Connector cannot manage Product Modifiers, we should go and configure Made-To-Order product in BigCommerce directly. There we want to create Product Modifier Options with allowed values and combinations. For my spoon, I want to allow 2 fields: Message Font and Message
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