Commerce Edition QnA
- 367 Topics
- 1,528 Replies
Hi,I am trying to figure out a way to make cases that are being created by incoming emails automatically be assigned to to certain case classes based on rules. I only see how to assign them to different employees in the organization, not how to create a map for case classes. I appreciate the help!
To ensure the sustainability and reliability, Acumatica announce the change of Shopify API update plan.From now to keep ecosystem healthy Acumatica will adopt Shopify connector with latest stable Shopify API version semiannually.To support the changes in the Shopify API versions, the following changes were added: Helpful links:Shopify API version support by connector Supported by Shopify Shopify Release Notes Acumatica changes affected versions Changes in connector 2023-07 yes https://shopify.dev/docs/api/release-notes/2023-07 2022R1 Update 24 or later 2022R2 Update 17 or later 2023R1 Update 10 or later 2023R2 Update 2 or later New property have been added to OrderDiscountAllocation discount_class New property have been added to OrderData po_number 2023-04 yes https://shopify.dev/docs/api/release-notes/2023-04 2022R1 Update 22 to 2022R1 Update 23 2022R2 Update 15 to 2022R2 Update 16 2023R1 Update 6 to 2023R1 Update 9
Is there a way to export record notes from an SO to BigCommerce?I’m currently working with a user who needs to make timestamped document notes on a Sales Order to update customers on their order statuses.Currently attempting to leverage Export Mapping on the Entities screen, however I am getting an error. Any thoughts/ideas? Thanks!
Hello folks,I was wondering why RC order type was chosen as the only supported return order type for the Commerce Connector? It seems like RM order type would be better suited, as it allows for issues and for receipts, credit memos and invoices, it’s more versatile. One of our clients said:The reason we prefer RM is that this Order Type allows both Operation types: Issue & Receipt AND it allows for an Invoice.The other two types are more limited.For instance, an RC does not allow for things like charging a Restocking Fee (Issue)And an RR allows for an even exchange but not for an exchange where money changes hands (which is 80% of what we do)What do you think about this? Are there any drawbacks of allowing to use RM order type for ecommerce returns / replacements?Thank you!
Hello everyone,I need some advice for my inventory report..I need to compare inventory values between BigCommerce and Acumatica to make sure I see any discrepancies. The problem is that in BigCommerce I see the parent SKU... not the child SKUs that the acumatica is presenting. So if I saw this in Acumatica:01-10-0001-LG-BK-NP-C = 101-10-0001-LG-CH-NP-C = 001-10-0001-LG-DCB-NP-C = 1201-10-0001-LG-TO-NP-C = 501-10-0001-MD-BK-NP-C = 101-10-0001-MD-CH-NP-C = 1In BigCommerce it would show this:01-10-0001 = 20So I need the data from Acumatica that matches the data in that CSV from BigCommerce. I need some sort of automated report that is fairly straightforward to run that will show me the available inventory for in Acumatica and also the Inventory for the variations in BigCommerce.Any idea how I can aggregate this?Thank you.-Bernadeth
For AcuPOS merchants using an EPSON TM-T88IV, 88V, 88VI and the ADP Drivers with the Acumatica Device Hub set in the POS Preferences & POS Workstations:If you notice there is a larger than normal space being printed at the header and/or footer of the receipt, you will need to set the following under the EPSON Windows Drivers> Receipt Printing Preferences>Document Settings>Paper Conservation>Top & Bottom. Then Apply the setting changes.
There are only 2 choices to show available for the web store. My client would prefer that negative available is ignored and factored into the calculations. In the example below, they want to see 10.This is an example I set up and tested with the store setting for Availability Mode for Available and Available for Shipping.When set to Available the store shows a qty of 8 When set to Available for Shipping it shows 20 If I allocate the sales order for the 10 pieces it changes to either 8 or 10. Generally, we do not set the sales orders to allocate because it ties up inventory you could use for orders with earlier ship dates. Unfortunately, there is no way to allocate orders based on date.
Updated 10/27/23 The following information answers many of the common questions about Acumatica’s Amazon Connector and our Managed Availability Program.At the bottom we provide a link to sign up for managed availability. This does not commit you to anything. Only let’s us know you’re interested and we’ll grant you access to additional information.General InformationThe Acumatica Amazon Connector works with 23R1 and beyond The solution primarily focuses on back-office efficiencies and accounting Pushing inventory levels to Amazon Pulling in Amazon (FBA and FBM) orders Push shipping notifications/tracking info to Amazon (FBM) Pull in Amazon Payments and Fees Statement reconciliation via Bank Feeds Personal Identifiable Information Protection (PII) More info below It supports FBA and MFN/FBM merchants Merchants use it to sell on Amazon.com and Business.Amazon.com Current merchants are selling in the US, Canada and Mexico New regions can be enabled Requires engagement with the cust
Hello, a few of our client have the same issue: when exporting shipment information from Acumatica to BigCommerce, the export fails, when there are 2 or more packages on the shipment, and no items are assigned to each box:The error on the export would be: The [shipment number] shipment could not be exported because the [tracking number] box has no items. Please delete this box or assign an item to it.Can we have Acumatica disregard any and all tracking numbers, UNLESS it’s the only tracking number (1 package on a shipment) or the package has items assigned?Thank you!
We have recently had an issue where Base and Sales UOM for certain products do not match. In addition, our prices are set up for the Sales UOM. BigCommerce doesn’t distinguish between different UOM (you can only set a global UOM). As a result, when you sell a product in feet, but it’s Base UOM is inches, a sales order will have lines with inches. In order to force Acumatica to use Sales UOM (instead of Base UOM), we simply un-map UOM on the entities screen like this:When this is done, Acumatica’s default functionality kicks in, which uses Sales UOM on the Sales Orders screen (vs. Base UOM).If you need to add more granularity to how UOMs are selected for e-Commerce order, check out this article:
Hi All,As of this week Shopify has deprecated private apps that we used by Acumatica Shopify Connector.Here is the link to the announcement - https://community.shopify.com/c/shopify-apis-and-sdks/private-app-depreciation-and-using-custom-apps-instead/td-p/1465831 Acumatica Shopify connector in version 2020r2 and 2021r1 still uses private appsAcumatica Shopify connector in version 2021r2 and 2022r1 support hybrid mode: private, public, and custom apps are supported.Acumatica Shopify connector in version 2022r2+ supports only the public and custom apps. Privates app are deprecated and you have to follow the release notes to fully move from private app to custom or public. What does it mean to us: For users of 2020r2 and 2021r1 versionsExisting customers who uses an existing private will not be affected. Old private app will be still supported. New customers who want to use the Acumatica Shopify connector with NEW credentials (create a new private app), will not be able to do so. Since ne
Hi All, My first Summit and enjoyed meeting so many of you and appreciate the warm welcome. Successfully back in Toronto. Phew. Let me back over the border :-).Thought I would share Shopify’s just published Future of Commerce 2022 Report. Jam packed with info and stats to ramp up your knowledge and understand the trends. Hopefully a helpful resource to reference. Lots to dig into and share with your teams, colleagues and clients.https://www.shopify.com/research/future-of-commerceLook forward to continuing the conversation and beyond excited to explore and be part of the Acumatica / Shopify growth opportunities. Cheers, Ted
Hi I have non-stock template item kits set up which are picked and packed at point of order. This works great when I process the order in Acumatica. When the non-stock item is pushed to BigCommerce it is allocated as a Digital item and not a Physical and therefore does not have the associated shipping process and can be ordered without the need to input an address or select shipping options. If I manually change the item in BigCommerce to Physical, the resync from Acumatica overwrites this. The non-stock items have Require Shipment flagged on them. Is there a way to have non-stock items sync as Physical? Many thanks Matt
Hello community,Is there a way to map Ship Via code from Acumatica to Shipping Method in BigCommerce when doing sales orders / shipment export? I’m specifically talking about uploading net new orders from Acumatica to BigCommerce.The mapping on the BigCommerce Stores > ORDER SETTINGS tab seem to work only one way.Thank you,Yuriy Karpenko
Hi All, Acumatica BigCommerce and Shopify connectors (as well as others connectors build on the Commerce frameworks) have ability to collect verbose diagnostic logs. By default, the logging functionality is switched off to keep performance up, but on the development instances it can be enabled. You have 2 ways - logs in files and request profiler. File LoggingLogging is based on the Serilog, so it has to be enabled vin the web.config file with the following appSettings instructions.<appSettings>.............. <add key="serilog:minimum-level" value="Verbose" /> <add key="serilog:using:File" value="Serilog.Sinks.File" /> <add key="serilog:write-to:File.path" value="[ACUMATICA SITE PATH]\Site\App_Data\main-.clef" /> <add key="serilog:write-to:File.rollingInterval" value="Day"/> <add key="serilog:write-to:File.formatter" value="Serilog.Formatting.Compact.CompactJsonFormatter, Serilog.Formatting.Compact" /> <add key="serilog:write-to:File.shared" value
Hello Everyone,I have an instance with Build 20.212.0038 and have configured Authorize.Net as processing center and payment method and using to map with BigCommerce Authorize.Net payment method.But as soon as I am selecting Processing Center ID the Release Payments checkbox getting disabled and then the synced payment records are not getting released automatically.Can someone please suggest on how we can configure the settings to Release, synced payments automatically.
2021R2 Update 3 and beyond - Connect Acumatica to Shopify via the Marketplace App As of 2021R2 Update 3, when connecting Acumatica and Shopify, you must use the new Shopify Marketplace App located here - https://apps.shopify.com/acumatica-cloud-erp DocumentationOur documentation team is adding updates related to this new process to our documentation. Upgrading CustomersWe are currently adding tools to the Shopify App which will make it easier to migrate customers from the old Private App to the new Marketplace App. This update will happen inside the Shopify App, not within Acumatica. The ProcessUsing the app is relatively easy. Log into your Shopify Store Go to the Marketplace App page - https://apps.shopify.com/acumatica-cloud-erp Click “Add App” Follow the instructionsWe want your feedbackTell us what your experience using this app is like. If you think it’s easier, please let us know. If you run into any challenges or feel that the process could be easier please share your thoughts
Context: Allowing preorders for BigCommerce products (stock items). We’re currently on 2020 R2 (updating to 2021 R2 in the next 90 days) and on the BC Enterprise storefront. BigCommerce Requirements: To properly allow the native ‘preorder’ functionality to work on BigCommerce, two settings need to be adjusted:‘Availability’ needs to change to ‘This product is coming soon but I want to take pre-orders’ ‘Inventory Tracking’ method needs to change to ‘Do not track inventory for this product’Acumatica Settings: At the individual stock item level, it is possible to adjust the ‘When QTY Unavailable’ setting within ‘Inventory Settings’ to ‘Set as Pre-Order’. Sounds great. Acumatica Behavior: This ‘Set as Pre-Order’ action only adjusts the BigCommerce ‘Availability’ setting to the required ‘This product is coming soon but I want to take pre-orders’. However, without the ‘Inventory Tracking’ setting getting updated in tandem, the action of allowing pre-order isn’t actually achieved. There are o
We have released the latest AcuPOS powered by IIG for 2021R1 and 2021R1 IIGPOS User Guide.The latest AcuPOS by IIG build is 105 and User Guide works with the latest Acumatica ERP 2021 R1 build 116. This information can be found Community >Product Downloads > Add-ons and Integrations > Acumatica Point of Sale (POS) powered by IIG
I'm working to upgrade from 2019R1 to 2021R2.Credit card processing is quite different in 21R2 than I'm familiar with. I need some direction for how to process Sales Orders with Credit Cards using the REST API in 21R2.I'm currently using the REST API to insert Sales Orders with a credit card payment (authorized only, not captured) using the SalesOrder endpoint. As part of the API call to the SalesOrder endpoint, I only have to provide the PaymentMethod and external PreAuthorizationNbr. This corresponds to a tab in the SO called "Payment Settings". It works great, but no longer exists in 21R2. I understand that I now need to use the Sales Order -> Payments tab, but it's not clear to me how to associate the external pre-authorization with the Payment and Application using the REST API.Can anyone point me to documentation or examples or using the REST API to insert Sales Orders with pre-authorized (or even captured) credit card transactions.Should I use the REST API to build a Payment
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