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Updated 10/27/23 The following information answers many of the common questions about Acumatica’s Amazon Connector and our Managed Availability Program.At the bottom we provide a link to sign up for managed availability. This does not commit you to anything. Only let’s us know you’re interested and we’ll grant you access to additional information.General InformationThe Acumatica Amazon Connector works with 23R1 and beyond The solution primarily focuses on back-office efficiencies and accounting Pushing inventory levels to Amazon Pulling in Amazon (FBA and FBM) orders Push shipping notifications/tracking info to Amazon (FBM) Pull in Amazon Payments and Fees Statement reconciliation via Bank Feeds Personal Identifiable Information Protection (PII) More info below It supports FBA and MFN/FBM merchants Merchants use it to sell on Amazon.com and Business.Amazon.com Current merchants are selling in the US, Canada and Mexico New regions can be enabled Requires engagement with the cust
Dummy AttributeDescription: The Matrix Inventory feature in 2020R1 and 2020R2 requires the Template Item to have 2 attributes (ie color, size) to create Matrix Items. In some cases eCommerce merchants only require 1 attribute (ie size). This customization package will allow you to create a Dummy Attribute to fill the second, unneeded, Attribute but not display that Dummy Attribute on the eCommerce site.Works with: 20R1, 20R2Packages:Both packages are available on Github as Open Source solutions. To download the .zip from Github, click “Code” > “Download as ZIP”.Dummy Attribute - 2020R1 - Link Dummy Attribute - 2020R2 - LinkMisc: This functionality was added to 21R1 Matrix Item Import Scenario & Convert Stock Items to Matrix ItemsDescription: This package support 2 different features which are related.Feature 1 - The Matrix Inventory feature in 2020R1 and 2020R2 does not supported an “out of the box” Import Scenario. The following package includes everything required to import Pr
Hi Everyone, We are collecting feedback from our customers about any challenges and pain points they face while using Acumatica via the survey linked below.We would appreciate your feedback. It could be related to the commerce connectors or related to any other area of the ERP (CRM, Shipping, Financials, etc) Examples: Processing Returns and Refunds are hard, Importing the orders through the connector is hard, Taxes issues etc.,We’d also like to understand which external apps you’re using to supplement features within Acumatica. This could be due to Acumatica not offering the same functionality or the Acumatica functionality is not user friendly. Please use this survey as an opportunity to share with us what you’d like to see improved.If you are open to it, we will schedule a call with each of you to collect more feedback, better understand your position and (hopefully) work to provide a solution. Survey Form:https://forms.office.com/r/wJJUFqReEm Thank you
Just need to clarify - does the ecommerce connector support syncing a stock item attribute to a product variant metafield in Shopify? Or does it only support syncing to a product metafield?
In continuation with the below article, the current article explains how the same can be done in 23R1 and the difference between 22R2 and 23R1. Like in 22R2, in 23R1 there are out of box import scenarios for Template Item(Import Template Items), Matrix Item (Import Matrix Items). The Edit Template ID checkbox in the Item Class form which enabled the Template Item ID field in the Stock/Non-stock form is removed. The Is a Kit checkbox is enabled in the Matrix Item which allows the Matrix Item to be created as a Product Kit. Check All the above is done out of the box. Now to make the Template ID field editable in the Matrix item screen, the user has to publish the attached customization(“ImportMatrixItems2023R100.zip”) to this article. This customization package must be used only with 2023R1 and above. There is a customization package for users who do not have commerce module as well. Check the attachment: “ERPImportMatrixItems2023R1002.zip” For 22R2, check If the selected Templ
-----------------------------------------------------------------------------------------------------------------UPDATE: Now the Matrix Item can be made as Product Kit easily by selecting the Is a Kit checkbox in the Matrix Item form. Please check this article ----------------------------------------------------------------------------------------------------------------Create Product Kits as Matrix Items by following the below steps. Please pay attention to the screenshots were I have created a Template Item called EnergyDrink with the 3 Product Kits as Pack of 4, 8, 12 and linked them as a Matrix Items to the EnergyDrink Template Item. Steps:Create an Attribute from Attributes(CS205000) form, which would be treated as a Variant option to the Matrix Items. Create an Item Class from Item Classes(IN201000) form and link the Attribute created in step 1 and make sure the category is set as Variant. Create individual Stock Items from Stock Items(IN202500) form which are going
Hi All,In BigCommerce the sales categories are mandatory to create a new item, so that is why Acumatica-BigCommerce connector requires to have at least one category during the export. I would also recommend you to manage Sales Categories in Acumatica, this will simplify the process and allow you to have one source of truth. However, if you really need to manage sales categories in BigCommerce only, I can suggest you the following customization that will disable categories synchronization for existing items. Only new items will still require at least one sales category: Step 1: Go to Item Sales Categories screen (IN204060) and create 1 category with name “Unassigned”. Name can be anything, Unassigned was used just for example. Step 2: Go to BigCommerce Stores (BC201000) and used Unassigned category as the default Stock and Non Stock Item category. This will allow you to export a new item created in Acumatica to BigCommerce without any error. Step 3: Publish the attached customization “B
On a number of our clients’ Shopify stores, we can’t access Acumatica App, getting this error: This happens in Google Chrome, Mozilla Firefox, and Safari. Tried on Windows and MacOS.Any thoughts, @KarthikGajendran , @smarenich ?Thank you!
Hi Guys,I need help to sync Line Item properties to Acumatica. Shopify apparently stores the variant options in and array format. Default connector only syncs the 1st option from line item properties but it could have up to 10+ options in that field.Is there a way we can create a loop to loop through the array and show all the options in Acumatica? Thanks for your help.
For some reason the pricing sync for Big Commerce when you have multiple units of measure enabled is to use the base unit and not the sales unit. This is a major problem because customers build pricing based on the sales unit and not the base/stocking unit. How do we go about getting this changed? This is a critical issue for one of our clients. https://help-2021r1.acumatica.com/Help?ScreenId=ShowWiki&pageid=994bc074-79eb-403b-81c4-9545d470a01dLimitations of Sales Price SynchronizationUOM-specific prices: In Acumatica ERP, if the Multiple Units of Measure feature is enabled on the Enable/Disable Features (CS100000) form, you can define a sales price of an item for each of the units of measure in which your company sells this item. However, only prices defined for the base UOM can be exported to BigCommerce.
I will occasionally get this error in the sync history preventing an order from importing into Acumatica. The inventory ID is not missing from the item on Shopify, and exists in Acumatica. See below for the highlighted error. Has anyone else experienced this and know the root cause of the error?
We have customers and prospects with a requirement to assemble products based on a customers request, either through a ecommerce store or through direct input into Acumatica. Some examples of these scenarios are below: Variety Packs Pick any 6 of our flavors or frangrences to make your own pack. Using matrix items is not a viable solution given that these customers may have 300+ individual items. Made to Orders based on variables. Manufacturing is overkill and does not interface with ecommerce connector. Needs to be rules driven to avoid misconfigured items. Is this an indoor or outdoor applications? Do you want still images or video? What megapixel level? (doesn ot allow megapixel levels not compatible with video if selected) What country? Which cellular provider? (does not allow a provider which is not available in selected country) Issues: How to faciliate the order in the ecommerce store so that it passed to Acumatica correctly? How to faciliate the order for
Hi All,The Commerce Retail team has recently prepared a technical guide about import of Refunds supported by the Acumatica Shopify connector in version 2023r2. This guide covers the most common refunds scenarios for Shopify orders with cash or credit card payments. We believe that this document will help to improve users’ knowledge of the refund import process and what results they can expect.If there are any other frequent scenarios of refunds applicable for Shopify orders, please let us know in replays for this post. Thanks
When we create new products in Acumatica, we do not want them to show as Active in Shopify until we have a chance to update images, tags, etc. in Shopify. (We handle all of that in Shopify, not in Acumatica.)The connector automatically creates new products in Active status; is there a way to change this and set these products to Draft status when they are initially created? (Outside of creating a custom field or attribute and mapping to the Status field?)
Hello, a few of our client have the same issue: when exporting shipment information from Acumatica to BigCommerce, the export fails, when there are 2 or more packages on the shipment, and no items are assigned to each box:The error on the export would be: The [shipment number] shipment could not be exported because the [tracking number] box has no items. Please delete this box or assign an item to it.Can we have Acumatica disregard any and all tracking numbers, UNLESS it’s the only tracking number (1 package on a shipment) or the package has items assigned?Thank you!
Hey Folks,Couldn’t find much on this, so wanted to see if anyone had any thoughts:In template item creation, under the “matrix item” tab, it is picking up the “last cost” and it seems to push this to Shopify as the product cost even though the item has a ‘current’ cost defined under the Stock Item: These particular items have a “Current Cost” but not a “Last Cost”: Do we happen to know why the Shopify Connector uses the Last Cost and not Current? Are we supposed to be updating the cost to “last cost” routinely?Cheers,k2
Hello - we recently implemented the Ecommerce edition to our existing distribution edition to connect with our Shopify store. We do not have any 3rd party integrations for calculating tax in Acumatica as most of our business runs B2B, so we manually set up Tax ID’s and zones and apply them whenever necessary.One area that we do have to charge taxes in via web sales. For most states, we are only dealing with a single flat rate per state. However, there are a few states, like California, where you are charging State + County + Local in some cases.Shopify handles this as 3 distinct API calls, as opposed to a single calculation of tax and a pass to Acumatica.I’ve tried to do some mapping to change all the incoming tax rate names from Shopify to match up with my associated rates in Acumatica, but with this being 3 calls in the example above, it seems like Acumatica wants to add 3 rows with the same Tax ID name, which it obviously can’t do/will error.I know you can build out more robust
There are only 2 choices to show available for the web store. My client would prefer that negative available is ignored and factored into the calculations. In the example below, they want to see 10.This is an example I set up and tested with the store setting for Availability Mode for Available and Available for Shipping.When set to Available the store shows a qty of 8 When set to Available for Shipping it shows 20 If I allocate the sales order for the 10 pieces it changes to either 8 or 10. Generally, we do not set the sales orders to allocate because it ties up inventory you could use for orders with earlier ship dates. Unfortunately, there is no way to allocate orders based on date.
Hi, How do I map Ship Via to the correct carrier in Shopify, i.e. I ship something with Estes trucking, I want Shopify to recognize the carrier.
I’ve had this issue for exactly a month now. Items randomly fall into this error status of “The record cannot be synced because it does not exist in the external system”. All of these also have the characteristic of being a Status = Deleted. The item itself isn’t deleted but the Sync History record is. See this video which shows that when I try to update the status and sync the item, it automatically falls back into the status of Deleted: We’ve been manually updating our inventory in Shopify, among other manual updates due to bugs. It’s very labor intensive and we’re going into our busy season. We migrated to Acumatica due to the integration with Shopify, but it’s not working out so great. Please help!
