Configuration and Installation
Assignment Maps and Approvals, Workflow Automation, Security, System Configuration, Licensing and other onfiguration questions
- 582 Topics
- 2,139 Replies
Hi Team, Thank you to everyone who has chimed in on past events. This community has been amazing. Do any of you know of a way to get emails sent out to a person/workgroup when a task or event has been entered with them as the owner? Seems like this should be a functionality but I am not finding any answers to hopefully make this a reality. Any feedback is greatly appreciated!
When configuring a scanner in Devicehub on a workstation, the scanner shows up in Acumatica when you click “UPDATE SCANNERS LIST”, but in the Devicehub log it says “Scanner [scannername] is not configured on this Acumatica instance. Please check configuration”. It clearly is connected, as it will respond each time you click to update the list in Acumatica again, but if you try and use it you get “[Error] NT: Failed to scan [#] on [scannername]”, as well as “[Debug] [#] ScanJob Debug” ==Login - _screen” I’ve checked that the major/minor revs of the Devicehub match the Acumatica instance, as well as that the instance uses the correct capitalization of the instance name. Logs show no further info about what the error issue is. I see similar issue posted for Devicehub printers that were caused by those two issues, but they don’t seem related to this issue. The Devicehub user has Administrator permissions. Anyone have any other thoughts on what would cause this?
All, this is driving me crazy, I shouldn’t let this get to me. :)Our main Acumatica install is the lovely default blue. The favicon in the browser tab matches the color of our main and all is right in the world:Which one is the sandbox?Our sandbox is a terrible magenta -- it works, because you immediately know you’re in the sandbox.I didn’t set the sandbox up, but I can shoot a new favicon off to our admin. Is there a vector/eps of the acumatica logo available?
Hello,Our customer has set up multiple system emails for different users in Sales, Accounts etc. But a default email is not set. I am wondering how emails when recovering password would be sent. Appreciate if the importance of having a separate default system email could be explained.Thank you
We are attempting to use “Customer Access” functionality to restrict salespeople from seeing accounts other than their own.We are really struggling to set up an “A” group as that would be the easiest way to control it. “A” inverse works perfectly, but that would create more work when new customers are added.Just a general understanding of how “A” vs “B” is meant to work. Totally understand how the inverse works.
Hello Linkies,I have been trying to setup my gmail account into the system, followed the steps as mentioned in the below blog article, but still not able to generate the connection.Kindly let me know the resolution.https://www.augforums.com/using-gmail-with-acumatica/https://www.strategiesgroup.com/blog/acumatica-system-email-processing-for-gmail/ Thank you in advance.
I wanted to create a new tenant to use for testing, and when I did, I unknowingly exceeded our license limit of 5 tenants. I was unable to access this tenant, and I thought maybe something went wrong, so I tried creating another. Same problem, I couldn’t access it. So I thought I could create a new tenant and immediately set the status to Test Tenant, but once again I couldn’t access it. So now we have three new tenants that I cannot access. How can I delete them if I cannot access them? Thank you for any help. This is driving me crazy. Dave
We are a Canadian company that just went live and are finding rounding errors between the GST calculated in Acumatica vs the vendor invoice. The tax is setup as a VAT tax and is set to calculate at the line item level. Is there any way to increase the rounding precision of the VAT calculation in Acumatica to eliminate these differences or does someone have a strategy in dealing with these differences.
Dear Acumatica Community,I hope this message finds you well. I am reaching out to seek your valuable insights and assistance regarding an issue I am facing with Purchase Receipts in Acumatica 2022 R1 (Build 22.111.0020).Here's the situation: I am currently working on setting up Purchase Receipts for both non-stock items and stock items in our Acumatica ERP system. Ideally, I would like the Purchase Receipts for non-stock items to be recorded without affecting Inventory and Journal Vouchers in the background. However, for stock items, I want the Purchase Receipts to be duly recorded in Inventory and Journal Vouchers, as expected.During the testing phase in my own test environment, I noticed that this configuration was working precisely as intended. However, after going live with the same Acumatica version in our production database, I am experiencing an issue where Purchase Receipts for non-stock items are still triggering Journal Vouchers, which is not the desired behavior.At this poin
I already generated a company employee name in the Configuration >Employee module, but when I wanted to create a new user, the employee's name didn't come out in Linked Entity. Can refer to the error 'contact ... already associated with another user'. So how can I solve this issue.
Hello,Hoping that someone can help me with what I thought would be an easy task. We have a couple of branches and each needs separate projects and thus separate Project ID’s. I have looked at a lot of different setup sections and cannot find anywhere that would allow me to change a setting that is associated with adding a different sequence for each branch. It does not matter what I put in the Start # it gives me the same generic error. I have reviewed the segmented keys section and what I am attempting to add does not violate the setup criteria. Any help would be greatly appreciated. Thank you in advance.
HI AllI have a case if SO is created by users A & B, SO will be auto-approved. Unless needs to be approved by a workgroup (BM)I create 2 stepsStep 1: If the User is not equal to user A or B, needs to approve by workgroup BM Step 1Condition of Step 1Rule of Step 1 Step 2: If no approval is found, auto approve document.Step 2 Please advise if you have any ideas on this case.Thank you in advance!
After login, the user only gets a spinning wheel and cannot access any screens to use the system.This issue was reported also for Google Chrome, version 76/77, and to proceed to work I had to set Disabled on Enable lazy frame loading (chrome://flags/). But this flag does not exist on the new version of Google Chrome.I mention that this issue I found on the Acumatica version 17.212.0020.
Is there a way to connect a single scale, maybe two or three in time, to Devicehub without having to purchase "Automated Warehouse Operations"? It seems kind of silly that we can’t even connect one.Will we ever purchase "Automated Warehouse Operations"? Likely in time but we have a long way to go before getting into the Manufacturing and Warehousing aspects of Acumatica and we’d like to be utilizing this in Shipping now.Is there a compromise or work around anyone’s thought of that works? Thanks ;-)
Hello, I am attempting to set up Acumatica such that outbound emails are automatically processed (that is, I want them sent out every minutes). I have attempted to set up Automation Schedules both for the Emails Pending Processing Screen (SM.70.00.00) and Send and Receive Emails (SM.70.00.10). However, the emails are “stuck” in the Pending Process phase on SM.70.00.00 (manually processing them works just fine). I have a few questions regarding this: First, my understanding is that this is achieved through setting up an “Automation Schedule”, correct? Are there any other ways to achieve this? If so, which screen should the schedule be set up on, SM.70.00.00, SM.70.00.10 or both? Lastly, and the real prompt for my question, neither of the schedules I set up for SM.70.00.00 or SM.70.00.10 are firing (per SM205030). There are no errors, just no “last executed” values. The schedules are active, were set to “start” in the past (6/27/2021 and 6/28/2021), are a “Daily’ Schedule Type with an E
Can anyone provide a “best practices” for optimizing IIS in production? We’ve experienced the following:IIS seems to need to “cold start” periodically. Takes about 30 seconds.Occasionally, during the day, while working with the system, it will “pause” for 20-30 seconds.The server CPU and memory are at less than 20% usage, as is the DB, so we have lots of horsepower.The server has a 10GB internet connection, and the client is on a 1 GB fibre.My thought is that this is an IIS configuration issue.
A specific user has full rights to go to a specific dashboard without issue, but when setting the dashboard (or a different dashboard) as user Home Page, upon login it just goes to generic Welcome to Acumatica page. The user has full Granted rights to these dashboards and can see the dashboards just fine when choosing them from the menus.
I cannot find anywhere how to set the default shipping carrier that is chosen on the Sales Order screen under the Shipping Settings tab under ‘Ship Via’ and also on the Shipment screen at the same place.We have implemented the FedEx carrier plugin, but not the UPS one. UPS Ground is on the Ship Via Codes, but there is no place to select the default. We have 6 FedEx Ship via Codes, from the plugin, and one UPS and UPS is defaulting on every document. Thanks, and this would be a good thing to include in the documentation on setting up carriers.
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