Is build update restricted to SAAS accounts? Whenever we tried updating the site it says this error “Update could not be performed, because file 'c:\deployment\sites\PR00003841\siteroot\bin\CommandLine.dll' is locked by another process.”
Answer
Unable to install builds update
Best answer by dsavkin
Hi,
You are right; updating the site using the Apply Updates form is not available for SAAS customers,
see help article: Apply Updates. The article says:
The ability to update an instance by using the web interface is not available for SAAS customers of Acumatica Business Cloud. For details, contact your Acumatica support provider.
Please create a New SAAS Upgrade Request on the support portal to update the site..
+15Hi
Please review the below suggestions https://www.augforums.com/forums/everything-else/acumaticadb-locked/
Acumatica Functional Consultant & Customer Experience Supervisor
Hi,
You are right; updating the site using the Apply Updates form is not available for SAAS customers,
see help article: Apply Updates. The article says:
The ability to update an instance by using the web interface is not available for SAAS customers of Acumatica Business Cloud. For details, contact your Acumatica support provider.
Please create a New SAAS Upgrade Request on the support portal to update the site..
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