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Question

Speed Issues

  • November 13, 2025
  • 3 replies
  • 117 views
W
Freshman I

We upgraded our client to Prime from Advanced.

Shortly after, we upgraded from 2024.1 to 2025.1

We are experiencing extreme speed issues ever since.

We have a case logged since 10.28.2025 but no resolution yet.

Is anyone else experiencing slow down since upgrading either their license or version?
I’d be interested to hear.

Thank you.

    3 replies

    C
    Acumatica Employee
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    • CJayalath49
    • Acumatica Employee
    • February 16, 2026

    Hello ​@Wpratley7,

    Usually this should not be happening after an upgrade. But since you feel it’s happening after the upgrade and already logged a case, our support team would investigate it and find the root cause.

    Also, will find you a resolution to overcome this issue.

    Thank you for your understanding.

     

     

     

      Chris Hackett
      Community Manager
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      • Chris Hackett
      • Acumatica Community Manager
      • July 2, 2026

      Hi ​@Wpratley7 were you able to find a solution? Thank you!

      Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
      KrunalDoshi
      Semi-Pro III
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      • KrunalDoshi
      • Semi-Pro III
      • August 28, 2026

      Hi ​@Wpratley7,

      This is a very good article for troubleshooting performance. If you are still not able to get to the conclusion, then I would suggest creating dump as explained in below article and submitting a ticket with Acumatica support.

      Troubleshooting Performance • System Administration Guide • Acumatica Beacon

      System Health: To Monitor Performance • System Administration Guide • Acumatica Beacon

      Hopefully it is helpful.

      Krunal D - Acumatica Developer | www.linkedin.com/in/onlyleader | https://krunaldoshi.com/
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