I understand that in the 2025 versions that we are forced to lock out the system to copy company or create a snapshot, which creates a "safe" version. However, this is creating a very large issue when trying to assist our customers in troubleshooting production issues.
We frequently use the copy company to troubleshoot customer's issues without having to make changes directly into production at the time the issue arises. It is not practical for us to request that customers log out of the system each time we need to create a copy, so now we cannot troubleshoot issues as effective or efficiently as before. We cannot realistically ask our customers to have all of their users log out and we cannot ask our technicians to only work on troubleshooting after hours.
Is there a way to copy company or create a "not safe" snapshot purely for troubleshooting purposes? We need to be able to assist our customers in real time without forcing them to shut down the system and some issues require copying the production environment to avoid creating bigger messes trying to clean them up. Has anyone found a way around this new requirement?
