Replies posted by dougmcbride79
When our Big Commerce orders sync over to Acumatica, we are only getting the “sale” or “discounted price” level we set up in Acumatica and Big Commerce. So on the Acumatica Sales Order that results from the Big Commerce Sync we do not see the original Retail Price. Then, in turn, the Customer Invoice only has on it the sale / discount price. So, the customer never sees the the original Retail Price and does not “see” the discount amount and how much the customer saved. Can Acumatica be configured so the Retail Price and the Sale / Discount Price show on the Acumatica Sales Order and the Acumatica Invoice when an order is synced from Big Commerce?
Thank you. We recently changed the inventory that shows on our Big Commerce website from all to one location. After the change we noticed inventory from the a second location is showing up on the website when it should not. We noticed the issue right after we made this change. So we are working on the assumption the issue is related. And I have reported this issue.
@smarenich The case I have with Cloud 9 is Case Number 053129. Please note;We did not move inventory from one location to a second location. In Big Commerce set up in Acumatica, we change what inventory shows up on Big Commere from “All” to a specific location (Anchorage). We have two warehouse locations and we only wanted inventory in one location to show on the website. (We wanted Anchorage inventory to show and not Ketchikan inventory.) When we made this change a week ago, this issue arose. At least one item (the item we used as an example to create the case) is not longer an issue. It “fixed” itself. But as you will see in the case comments other items are showing up in on the website that are not in the specified Anchorage location. I have two examples in the comments to the case. I greatly appreciate your looking into this matter. Thank you. Doug
@Naveen B Thank you. The “Chat’ button does not work for me. Nothing happens. I do not get the second box you show in your post. I have a support contract with Cloud 9. But I do not have any additional support contact with Acumatica? Do I need one to use “Chat”?
@KarthikGajendran Thank you for your help. I greatly appreciate it. I am still a little confused. Could I give you this example: I have a test account in my Acmatica. The test account is called “Doug McBride Enterprises”. I have set up this test account to be in the 18% “Price Class” in Acumatica. And when I sync customers to Big Commerce, the 18% price class in synced to Big Commerce and my test account has the 18% discount in Big Commerce when I buy items in Big Commerce. Now, when I place an order in Acumatica the regular non-discounted Price and the 18 discounted price both show up on the Acumatica Sales Order. But when I create the same order in Big Commerce only the 18% discounted price shows up on the Big Commerce sales order, and after I sync, only the 18% discounted price shows up on the Acumatica Sales Order. The regular non-discounted price or the discounted percentage does not show up on the Acumatica Sales Order. I think your comment is saying IF I properly conf
Thank you so much for this insight. I greatly appreciate your helping me understand how Acumatica and Big Commerce work together. You said it perfectly when you said the relationship is complex but the complexity is what allows users to solve many unique issues. Thank you.
@smarenich This fixed the issue of SKU 3005E, which is in Ketchikan, showing up on our Big Commerce website, which is configured to only show items in Anchorage. SKU 3005E is no longer on our website (which is now correct). Thank you. Here is what I found when i followed your instructions. Please note what I found is slightly different than what you said I would find: Inventory Summary showed 1 3005E in inventory in Ketchikan (and 0 in inventory in Anchorage), which is correct. Big Commerce showed 1 SKU 3005E in inventory (and it should not show 3005E at all because we have 0 in inventory in Anchorage and our website is configured to show only Anchorage inventory). In the Sync Status Screen 3005E showed “Not Found” (which is not correct as we have 1 in Ketchikan) I selected 3005E and did a sync as you suggested. AFTER the sync the Sync Status screen shows 3005E in stock (the sync “found” the SKU 3005E). This is now correct. I reload Big Commerce and SKU 3005E is not longer on the we
@smarenich and @josh.fischer Thank you so much. I have had a case with Could 9 since January 21. The case was closed after Cloud 9 suggested I use this forum to solve the syncing issue. I have re-opened the case. It is Cloud 9 Case Number 051935. The Acumatica tenant that is set up to sync to the Big Commerce Sandbox is named “Sandbox”. The name of the Big Commerce Sandbox is “Alaska Pulltabs Sandbox”. Please note Cloud 9 replaced all of the “connection settings” yesterday. Also Cloud 9 put the most recent Acumatica Production data into the Acumatica Sandbox Tenant yesterday. Please let me know what else you need or what I can do next.
@smarenichThank you. I have set up the immediate sync per your instructions. I will watch to see if it is working. I have also attempted to set up the scheduled sync for tenants that do not have immediate sync. I am a bit confused and concerned it is not set up correctly. Also, there seems to be other scheduled syncs that I cannot figure out what they do.
Great idea. I hope you can make this a regular event. Here are my ideas: Commerce Connector: How to get the most out of the Commerce Connector. for example, how to get customer specific data from Acumatica onto the Big Commerce website (such as what products the customer has previously purchased, amount spent over a time period, dates of purchases) Commerce Connector: How to build customer specific dashboards in Acumatica that flow through the connector and appear on the connected website. Import Scenarios: How to use import scenarios to import into customer activities call data from from cloud based phone systems like 8x8. Import Scenarios: How to use import scenarios to import into customer activities route stop data from cloud based telematics systems. Business Events: How to use the tools in Acumatica to tell a salesperson it is time to call upon a customer based on historical sales or calls. Reports and Dashboards: How to create inventory analysis and reports based o
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