How can we access the Acumatica “Chat” support as part of the Acumatica’s Direct Customer Support Services (Acumatica Standard Support)?
Answer
How to access Acumatica "Chat" support?
Best answer by Irina
Hello
Starting from July 2020, the chat is included only in Premier Support contracts, see Support FAQs page:
+19Hi
Please login to the Acumatica Portal and on the home page, you will find Live Chat option.
Hope This helps!
Thank you. The “Chat’ button does not work for me. Nothing happens. I do not get the second box you show in your post. I have a support contract with Cloud 9. But I do not have any additional support contact with Acumatica? Do I need one to use “Chat”?
+8Hello
Starting from July 2020, the chat is included only in Premier Support contracts, see Support FAQs page:
Best regards, Irina
Thank you. How can I learn how much the Premier Support costs?
Doug
+3Thank you. How can I learn how much the Premier Support costs?
Doug
Hi Doug, the premier support costs depend on your license. Your partner can provide you with the exact number.
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