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How to access Acumatica "Chat" support?

dougmcbride79
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How can we access the Acumatica “Chat” support as part of the Acumatica’s Direct Customer Support Services (Acumatica Standard Support)?  

Best answer by Irina

Hello @dougmcbride79 ,

Starting from July 2020, the chat is included only in Premier Support contracts, see Support FAQs page:

 

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    Naveen Boga
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    • Naveen Boga
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    • March 1, 2021

    Hi @dougmcbride79 

     

    Please login to the Acumatica Portal and on the home page, you will find Live Chat option.

    https://portal.acumatica.com/

     

    Hope This helps!

     

    Naveen B
    dougmcbride79
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    • dougmcbride79
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    • March 2, 2021

    @Naveen B 

    Thank you.  The “Chat’ button does not work for me.  Nothing happens.  I do not get the second box you show in your post.  I have a support contract with Cloud 9.  But I do not have any additional support contact with Acumatica?  Do I need one to use “Chat”?  

    Irina
    Community Manager
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    • Irina
    • Acumatica Support Analyst
    • 510 replies
    • Answer
    • March 3, 2021

    Hello @dougmcbride79 ,

    Starting from July 2020, the chat is included only in Premier Support contracts, see Support FAQs page:

     

    Best regards, Irina
    GlenMartin34
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    • GlenMartin34
      GlenMartin34
    dougmcbride79
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    • dougmcbride79
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    • March 3, 2021

    @Irina 

    Thank you.  How can I learn how much the Premier Support costs?  

     

    Doug

    Aliya
    Community Manager
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    • Aliya
    • Acumatica VP, Global Support
    • 72 replies
    • March 3, 2021
    dougmcbride79 wrote:

    @Irina

    Thank you.  How can I learn how much the Premier Support costs?  

     

    Doug

     

    Hi Doug, the premier support costs depend on your license. Your partner can provide you with the exact number. 

    dougmcbride79
    GlenMartin34
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    • dougmcbride79
      dougmcbride79
    • GlenMartin34
      GlenMartin34

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