Hi @dougmcbride79 

Please login to the Acumatica Portal and on the home page, you will find Live Chat option.

https://portal.acumatica.com/

Hope This helps!

@Naveen B 

Thank you.  The “Chat’ button does not work for me.  Nothing happens.  I do not get the second box you show in your post.  I have a support contract with Cloud 9.  But I do not have any additional support contact with Acumatica?  Do I need one to use “Chat”?  

Hello @dougmcbride79 ,

Starting from July 2020, the chat is included only in Premier Support contracts, see Support FAQs page:

@Irina 

Thank you.  How can I learn how much the Premier Support costs?  

Doug

Hi Doug, the premier support costs depend on your license. Your partner can provide you with the exact number.