How can we access the Acumatica “Chat” support as part of the Acumatica’s Direct Customer Support Services (Acumatica Standard Support)?
Best answer by Irina
View originalHow to access Acumatica "Chat" support?
Userlevel 6
Userlevel 7
+17
Hi
Please login to the Acumatica Portal and on the home page, you will find Live Chat option.
Hope This helps!
Userlevel 6
Thank you. The “Chat’ button does not work for me. Nothing happens. I do not get the second box you show in your post. I have a support contract with Cloud 9. But I do not have any additional support contact with Acumatica? Do I need one to use “Chat”?
Userlevel 7
+8
Hello
Starting from July 2020, the chat is included only in Premier Support contracts, see Support FAQs page:
Userlevel 6
Thank you. How can I learn how much the Premier Support costs?
Doug
Userlevel 6
+3
Thank you. How can I learn how much the Premier Support costs?
Doug
Hi Doug, the premier support costs depend on your license. Your partner can provide you with the exact number.
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.