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Shopify Sync Error: At least one GraphQL error has occurred. Error: Access denied for companyContactProfiles field. Required access: `read_customers` access scope or

  • March 30, 2026
  • 3 replies
  • 25 views
D
Freshman I

Hello,

After updating to 2025R2, Shopify orders that contain customer info are aborted with this error message. Orders without a customer get processed without issue. I have uninstalled and reinstalled the Acumatica App in Shopify a couple of times and still getting this error. We have two Shopify stores, one on Shopify Grow and another on Advanced. Both have the same issues.

 

Complete Error Message: At least one GraphQL error has occurred. Error: Access denied for companyContactProfiles field. Required access: `read_customers` access scope or `read_companies` access scope. Also: The API client must be installed on a Shopify Plus store.

    3 replies

    Yuri Karpenko
    Captain II
    Forum|alt.badge.img+7

    ​@dabarca , that’s interesting… Grow and Advanced plans aren’t supposed to have Companies and Contacts… That’s usually reserved for Shopify Plus customers.

    Do you have B2B Entities enabled in Acumatica?

    Do you have Companies entity synced?

    Yuri Karpenko | DM me if you need help building e-Commerce for your business or connecting it to Acumatica ERP
      D
      Freshman I
      • dabarca
      • Author
      • Freshman I
      • March 31, 2026

      Hello,

       

      Yes, misconfigured. Deactivated Company and Customer Location in the Entities and everything synced.

       

      Thank YOu

        Jeff96
        Captain II
        Forum|alt.badge.img+4
        • Jeff96
        • Captain II
        • March 31, 2026

        This is a known requirement when upgrading to 25R2. You need to uninstall the Acumatica app in Shopify, and then reinstall. 

        https://community.acumatica.com/how-tos-and-faqs-262/how-to-resolve-the-following-shopify-sync-error-at-least-one-graphql-error-has-occurred-error-access-denied-for-paymentterms-field-31721?tid=31721&fid=262

        Jeff G.
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