Is anyone else having an issue with Shopify returns/refunds not importing into Acumatica on 2022R2 build 22.210.0020? No error messages in sync history. Just nothing happening.
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Shopify returns not importing into Acumatica on 2022R2 build 22.210.0020
+14Best answer by gauravsharma96
Resolved for our customer, stopped real time sync for refunds and sales orders then did a manual prepare and process this imported the returns and refunds turned real time sync back on this is now working for us.
+18HI
A few things:
- Is the Refund Order Type setup on the Commerce > Shopify Stores
- Was an upgrade done recently on that instance?
- Are there any customizations in the instance that may be causing the issue?
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+14- YES
- Early build of 2022R2 updated to recent build of 2022R2
I dont think it is an issue with customization since the Sync History shows an issue on the Shopify side of things.
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+18- YES
- Early build of 2022R2 updated to recent build of 2022R2
- Could be related to one of the customizations. Will take a look and see if I can identify which one.
THANKS!
Let us know what the fix was please!!!
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+14Not related to a customization. Something between Shopify and the connector. Acumatica support and presales support keep punting it back and forth to each other. :(
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Did you ever find a solution for this
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Resolved for our customer, stopped real time sync for refunds and sales orders then did a manual prepare and process this imported the returns and refunds turned real time sync back on this is now working for us.
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