Question

Shopify Payments

  • 27 February 2024
  • 3 replies
  • 64 views

Userlevel 5
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Shopify Payments syncing has been working great. However, we had our first backorder on a Shopify Payments order.

 

The authorization from Shopify within Acumatica was captured for the amount of the order minus the backordered items/freight.

 

We received the goods in to ship, but the authorization no longer had a balance even though we did not capture the full amount.

 

Well in Shopify, you can still capture the balance. So we did. However, that second payment is not syncing to Acumatica so we cannot apply that payment to the shopify order/invoice.

 

What are the plans to address this? Back ordering is common in our industry and we want to allow that for web orders. We can try to create a manual payment to mark the order/invoice as paid in Acumatica. But, that is not a real solution.

 

Thoughts?


3 replies

Userlevel 7
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@nathantrauscht Could you please attach the screenshot of the error you are getting when the second captured payment is improved. If you can could you please attach the JSON file as well? 

Userlevel 7
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Hi @nathantrauscht were you able to find a solution? Thank you!

Userlevel 5
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@Chris Hackett as far as I know, there is currently no automated/syncing solution.

When this happens, we capture the payment on Shopify and create a manual CC payment entry in Acumatica to account for the transaction in GLs and mark order/invoice as paid.

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