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Admin Unable to Reset User Passwords

  • April 6, 2023
  • 4 replies
  • 354 views
B
Varsity I
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Hello, 

I have system admin user role in Acumatica, and I need to reset another users password. I have been able to do this in the past.

Now, however, as soon as I click on the Reset Password button on the Users Screen… It changes over to my own user account in the system, so I would be changing my own password. 

Is there a way to workaround this issue? 

Thanks!

Best answer by cheyenneg

Do you have lastpass installed on your computer? This happened to us a couple months ago when they rolled out an update? If yes - then you need to go into your vault & search for Acumatica & then disable auto fill. 

 

That solved the same issue for us!

 

4 replies

Yuri Karpenko
Captain II
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@bclark , do you get this popup when you click RESET PASSWORD?

 

Yuri Karpenko | DM me if you need help building e-Commerce for your business or connecting it to Acumatica ERP
Chris Hackett
B
Varsity I
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  • bclark
  • Author
  • Varsity I
  • April 6, 2023

@Yuri Karpenko I do get that pop up but the screen behind that pop up has already changed to my user account. So I can enter information in those boxes, but it changes my password instead of the other user. 

C
Freshman II
  • cheyenneg
  • Freshman II
  • Answer
  • April 6, 2023

Do you have lastpass installed on your computer? This happened to us a couple months ago when they rolled out an update? If yes - then you need to go into your vault & search for Acumatica & then disable auto fill. 

 

That solved the same issue for us!

 

Cheyenne Griswold
Yuri Karpenko
Chris Hackett
B
B
Varsity I
Forum|alt.badge.img
  • bclark
  • Author
  • Varsity I
  • April 6, 2023

@cheyenneg 

 

Yes we do have LastPass. That was it. 

All fixed, thank you!

Chris Hackett
M
C
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