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Support Case Access under Basic Support Plan

  • August 19, 2025
  • 3 replies
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dineshmasakorala91

Hi 

If an Acumatica ERP end user (customer) only has Basic Support, is it possible for them to raise support cases directly through the Customer Support Portal → Support → My Support Cases?

 

Best answer by Manikanta Dhulipudi

Hi ​@dineshmasakorala91 

Your Var Should provide the Login for end user to submit Acumatica cases.  

Based on the support plan the response will depends from the Acumatica support team.

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    3 replies

    Manikanta Dhulipudi
    Captain II
    Forum|alt.badge.img+16

    Hi ​@dineshmasakorala91 

    Your Var Should provide the Login for end user to submit Acumatica cases.  

    Based on the support plan the response will depends from the Acumatica support team.

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    Acumatica Functional Consultant & Customer Experience Supervisor
      mohammadnawaz51
      Varsity I
      Forum|alt.badge.img+8

      ​@dineshmasakorala91 Yes if you have a login to create a case.

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      https://globalpayex.com/resources/blogs/the-complete-guide-to-ar-and-ap-automation-in-acumatica/
        nhatnghetinh
        Captain II
        Forum|alt.badge.img+14

        Hi ​@dineshmasakorala91 

        In addition to creating a Case on the Customer Support Portal, you can also describe your Cases in detail here (Acumatica Community) there will be many people to support you.

         

        Best Regards,

        NNT

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        I have devoted a great deal of my time and passion to Acumatica ! 🌐https://www.linkedin.com/in/phambaotruong
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