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Support Case Access under Basic Support Plan

  • August 19, 2025
  • 3 replies
  • 90 views
dineshmasakorala91

Hi 

If an Acumatica ERP end user (customer) only has Basic Support, is it possible for them to raise support cases directly through the Customer Support Portal → Support → My Support Cases?

 

Best answer by Manikanta Dhulipudi

Hi ​@dineshmasakorala91 

Your Var Should provide the Login for end user to submit Acumatica cases.  

Based on the support plan the response will depends from the Acumatica support team.

    3 replies

    Manikanta Dhulipudi
    Captain II
    Forum|alt.badge.img+16

    Hi ​@dineshmasakorala91 

    Your Var Should provide the Login for end user to submit Acumatica cases.  

    Based on the support plan the response will depends from the Acumatica support team.

    Acumatica Functional Consultant & Customer Experience Supervisor
      mohammadnawaz51
      Varsity I
      Forum|alt.badge.img+7

      ​@dineshmasakorala91 Yes if you have a login to create a case.

      https://globalpayex.com/erp-integrations/
        nhatnghetinh
        Captain II
        Forum|alt.badge.img+13
        • nhatnghetinh
        • Captain II
        • August 19, 2025

        Hi ​@dineshmasakorala91 

        In addition to creating a Case on the Customer Support Portal, you can also describe your Cases in detail here (Acumatica Community) there will be many people to support you.

         

        Best Regards,

        NNT

        I have devoted a great deal of my time and passion to Acumatica ! 🌐https://www.linkedin.com/in/phambaotruong
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