Report won't export

  • 23 July 2021
  • 3 replies

Userlevel 5

I have a report who was exporting just fine to Excel and PDF. However after rolling out a large swathe of customizations changes between myself and my VAR, the report does NOTHING when I click export to PDF or export to Excel. Anyone know what might cause this or how to fix it?


Best answer by Michaelh 26 July 2021, 23:33

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3 replies

Userlevel 7
Badge +10

Hi Michael,

After clicking Export, can you go to Help->Trace from any screen and see if there are any errors logged?


Userlevel 5

I think it was a customization gone berserk. My VARs just pushed another customization this AM and now it exports. I guess I need to be more patient :grin:


Userlevel 7
Badge +10

Sometimes publishing a customization will leave the site in a “bad” state until a restart of the instance. In such cases you can force a restart through the Apply Updates screen:




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