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Report designer does not work after power out

  • Feb 15, 2022 9:09 PM UTC
  • 5 replies
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Freshman II

Hi

Any idea why my report designer is giving an error after power outage, does not download any report from acumatica and when try to open from server or save to server this is the error

Thanks

Vivian

 

 

Best answer by Irina

Hello @vivian46 

Please find the KB article that could help you to resolve the issue

 

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5 replies

Ahmed
Varsity II
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  • Ahmed
  • Varsity II
  • Feb 16, 2022 3:14 AM UTC

@vivian46 these kind of “unhandled exceptions” happen sometimes with the Report Designer, especially if left open for too long (maybe due to computer’s memory cache changes). I suggest trying to exit Report Designer and then re-opening. If you are still experiencing it, you may need to reinstall Report Designer.

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    Acumatica Employee
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    • vkumar
    • Acumatica Support Team
    • Feb 16, 2022 5:46 AM UTC

    Hi @vivian46 

    Check your reports designer version ( property of reportsdesigner.exe) and the version and build of Acumatica instance from which you are trying to access the reports. As long as Reports designer is of same version or higher version, it works fine.  Reports designer being older version as compared to the instance version can cause error. 

    Regards,

     

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    VijayKumarU
      Irina
      Community Manager
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      • Irina
      • Acumatica Platform Analyst
      • Answer
      • Feb 16, 2022 12:46 PM UTC

      Hello @vivian46 

      Please find the KB article that could help you to resolve the issue

       

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      Best regards, Irina
        Freshman II
        • vivian46
        • Author
        • Freshman II
        • Feb 16, 2022 1:41 PM UTC

        Thank you Irina!! Deleteing the config.xml solved the problem

        Thank youuu

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          Semi-Pro II
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          • paula012
          • Semi-Pro II
          • Mar 21, 2023 8:28 AM UTC

          Thank you Irina!! Deleteing the config.xml solved the problem

          Thank youuu

          Hello @vivian46 ,

          I know this post is old, perhaps can you share how you were able to solve this? I can’t open what @Irina has shared.

          Thanks!

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