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Issue with Report Designer

  • February 3, 2025
  • 4 replies
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I recently upgraded my work PC and downloaded Report Designer first thing after receiving it- we are utilizing SaaS, not a local instance. Every since getting the new laptop, I cannot open reports from Server in Report Designer, despite using the exact credentials that I used before. I am truly at a loss and cannot figure out what is wrong. Any help would be appreciated!

 

I am getting the following error: “Authentication failed. The user with the given login and password was not found in the system.”

 

For URL, I still use https://xxx.acumatica.com

For Username I use login@Tenant Name
Password is simply the password. 

 

I have even attempted to create a new user, with Report Designer as the only User Role granted, and it still gives me the same error.

 

 

Best answer by Ankita Tayana

Hi @osutherin,

Please verify that the version of the Report Designer matches the version of Acumatica.

If you still encounter any issues, please refer to the link below.

 

Hope it helps.

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4 replies

lauraj46
Captain II
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  • Captain II
  • February 3, 2025

Hi ​@osutherin ,

Does the version of Report Designer that you downloaded match your version of Acumatica?  You can download the corresponding version at builds.acumatica.com.  

Hope this helps!

Laura 

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nhatnghetinh
Captain II
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Hi @osutherin,

Please verify that the version of the Report Designer matches the version of Acumatica.

If you still encounter any issues, please refer to the link below.

 

Hope it helps.

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It wasn’t the right version! That was the issue. Right version fixed it.

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