Hi, what is the likely cause of an issue where the “Print” action on an Invoice in the Invoice and Memos screen does not open the invoice as a PDF Preview. Instead, the Invoice/Memo report screen pops up to select an invoice (so not permissions? and not popup blocking). The invoice number is not being passed through with the Print action. This does not affect all users. Clearing cache, different browsers etc not working. Same problem though with similar functions eg printing AP Register Detailed report from an AP Invoice.
Solved
Invoice preview Issue
+9Hi
We once saw this same issue for certain users and reports. The affected reports opened correctly from a main window, but not from a popup document. As I recall, it was related to the browser redirect policy. We worked with the customer's IT to sort it out.
Hope this helps!
Laura
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The issue seems to have resolved itself. Possible browser updates helped as well.
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+9Hi
This also might be related to this known issue:
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