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Generic Inquiry Shared Filters Not Working On Mobile

  • February 7, 2025
  • 13 replies
  • 194 views

MichaelShirk
Captain II
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I have a simple GI that displays custom, Commission Paystub records for the logged in user. 
I created shared filters for “This Week”, “Last Week”, etc. to filter those by date range.

I exposed the GI to mobile.
It works as expected, on web and on mobile.

However, I created a dashboard with a KPI widget that uses the “This Week” shared filter from the above-mentioned GI to sum and display the total commission for the current week.
I exposed this dashboard to mobile and it also works as expected until the user taps on the KPI to open the supporting GI. The data for the “This Week” filter displays as expected but when the user switches to a different tab the GI data does not refresh. 
For example, if the “This Week” filter displayed 10 records, then the “This Month” filter will display the same 10 records, but no more. Any other filter that has a date range that encompasses the records initially displayed on KPI, will display those records and only those records. Any other filter will be blank. 

This seems like it might be a bug.

Could anyone else confirm?

It seems when drilling down from a KPI to a GI on mobile, the GI results are prevented from refreshing, regardless of what the user does to refresh the page.

To reiterate, I can access the GI directly on mobile instead of drilling down via the KPI, and it works as expected.

Regards,

-Michael Shirk. 

Best answer by cwomack98

Hi, ​@Chris Hackett  it has been moved to R&D so probably won’t be fixed for years :( 

13 replies

Robert Sternberg
Captain II
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Hello ​@MichaelShirk could you please share your Acumatica version, mobile device (Apple/Android), and the Shared Filter conditions?  
 

Thank you! 


MichaelShirk
Captain II
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  • Author
  • Captain II
  • February 10, 2025

@Robert Sternberg 

Build 24.207.0011 

Using an iPhone.

Dashboard KPI using the “This Week” shared filter.
Generic Inquiry exposed to mobile
This Week filter
Last Week Filter

Let me know if you need anything else to troubleshoot!

Thanks,


MichaelShirk
Captain II
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  • Author
  • Captain II
  • February 11, 2025

@Robert Sternberg sorry, I was actually using the Blue Stacks Android emulator! 
I personally use an iPhone, so I somehow got confused.


MichaelShirk
Captain II
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  • Author
  • Captain II
  • February 19, 2025

 ​@Chris Hackett 
Could this be escalated to determine if it’s a bug? It really seems like one.


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • February 20, 2025

Hi ​@MichaelShirk - You would want to create a support ticket so they can make the determination. 


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • May 13, 2025

Hi ​@MichaelShirk were you able to find a solution? Thank you!


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  • Varsity I
  • October 10, 2025

Did you figure out if there was a bug?  I have a GI that is exposed and has 9 different filters (tabs) and it works on the browser but only 3 of the filter (tabs) work on the mobile app. This is both iOs and Android.


MichaelShirk
Captain II
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  • Author
  • Captain II
  • October 21, 2025

@cwomack98  I’ve never gotten around to digging into this more.

 


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  • Varsity I
  • October 21, 2025

@MichaelShirk  I opened a ticket and it went straight to level 2. I will let you know if they come back with something.


MichaelShirk
Captain II
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  • Author
  • Captain II
  • October 21, 2025

@cwomack98 thank you! 

If you find the solution or confirmed issue and share it here, then I’ll mark it as “Best Answer”.

 


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • November 6, 2025

Hi ​@cwomack98 were you able to find a solution? Thank you!


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  • Varsity I
  • Answer
  • November 6, 2025

Hi, ​@Chris Hackett  it has been moved to R&D so probably won’t be fixed for years :( 


MichaelShirk
Captain II
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  • Author
  • Captain II
  • November 7, 2025

I guess it’s still the best answer, even if not a solution….