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Generic Inquiry Shared Filters Not Working On Mobile

  • February 7, 2025
  • 13 replies
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MichaelShirk
Captain II
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I have a simple GI that displays custom, Commission Paystub records for the logged in user. 
I created shared filters for “This Week”, “Last Week”, etc. to filter those by date range.

I exposed the GI to mobile.
It works as expected, on web and on mobile.

However, I created a dashboard with a KPI widget that uses the “This Week” shared filter from the above-mentioned GI to sum and display the total commission for the current week.
I exposed this dashboard to mobile and it also works as expected until the user taps on the KPI to open the supporting GI. The data for the “This Week” filter displays as expected but when the user switches to a different tab the GI data does not refresh. 
For example, if the “This Week” filter displayed 10 records, then the “This Month” filter will display the same 10 records, but no more. Any other filter that has a date range that encompasses the records initially displayed on KPI, will display those records and only those records. Any other filter will be blank. 

This seems like it might be a bug.

Could anyone else confirm?

It seems when drilling down from a KPI to a GI on mobile, the GI results are prevented from refreshing, regardless of what the user does to refresh the page.

To reiterate, I can access the GI directly on mobile instead of drilling down via the KPI, and it works as expected.

Regards,

-Michael Shirk. 

Best answer by cwomack98

Hi, ​@Chris Hackett  it has been moved to R&D so probably won’t be fixed for years :( 

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Michael Shirk, Pine View Buildings, LLC - If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.

13 replies

Robert Sternberg
Captain II
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Hello ​@MichaelShirk could you please share your Acumatica version, mobile device (Apple/Android), and the Shared Filter conditions?  
 

Thank you! 

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Robert Sternberg, Crestwood Associates -- If a community member helped you, please *Like* their post/reply. If they provided an answer to your question, please mark it as *Best Answer*.
    MichaelShirk
    Captain II
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    ​@Robert Sternberg 

    Build 24.207.0011 

    Using an iPhone.

    Dashboard KPI using the “This Week” shared filter.
    Generic Inquiry exposed to mobile
    This Week filter
    Last Week Filter

    Let me know if you need anything else to troubleshoot!

    Thanks,

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    Michael Shirk, Pine View Buildings, LLC - If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.
      MichaelShirk
      Captain II
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      ​@Robert Sternberg sorry, I was actually using the Blue Stacks Android emulator! 
      I personally use an iPhone, so I somehow got confused.

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      Michael Shirk, Pine View Buildings, LLC - If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.
        MichaelShirk
        Captain II
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         ​@Chris Hackett 
        Could this be escalated to determine if it’s a bug? It really seems like one.

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        Michael Shirk, Pine View Buildings, LLC - If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.
        Chris Hackett
        Community Manager
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        • Chris Hackett
        • Acumatica Community Manager
        • February 20, 2025

        Hi ​@MichaelShirk - You would want to create a support ticket so they can make the determination. 

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        Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
          Chris Hackett
          Community Manager
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          Hi ​@MichaelShirk were you able to find a solution? Thank you!

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          Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
          Varsity I
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          • cwomack98
          • Varsity I
          • October 10, 2025

          Did you figure out if there was a bug?  I have a GI that is exposed and has 9 different filters (tabs) and it works on the browser but only 3 of the filter (tabs) work on the mobile app. This is both iOs and Android.

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          MichaelShirk
          Captain II
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          ​@cwomack98  I’ve never gotten around to digging into this more.

           

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          Michael Shirk, Pine View Buildings, LLC - If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.
            Varsity I
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            • cwomack98
            • Varsity I
            • October 21, 2025

            ​@MichaelShirk  I opened a ticket and it went straight to level 2. I will let you know if they come back with something.

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              MichaelShirk
              Captain II
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              ​@cwomack98 thank you! 

              If you find the solution or confirmed issue and share it here, then I’ll mark it as “Best Answer”.

               

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              Michael Shirk, Pine View Buildings, LLC - If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.
                Chris Hackett
                Community Manager
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                • Chris Hackett
                • Acumatica Community Manager
                • November 6, 2025

                Hi ​@cwomack98 were you able to find a solution? Thank you!

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                Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
                Varsity I
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                • cwomack98
                • Varsity I
                • Answer
                • November 6, 2025

                Hi, ​@Chris Hackett  it has been moved to R&D so probably won’t be fixed for years :( 

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                  MichaelShirk
                  Captain II
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                  I guess it’s still the best answer, even if not a solution….

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                  Michael Shirk, Pine View Buildings, LLC - If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.
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