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Dashboard Scorecard Colors

  • November 9, 2022
  • 8 replies
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Freshman I

We have recently updated from 2020 R2 to 2022 R2 (don’t ask) and my dashboards have gone wonky.  I had many score cards with color coding - most are not visible now.  I can’t figure out why.  If I change them to meters they work fine, but as scorecards they show up - at best - like the KPI on the right of my screen shot (black text on white background), but the vast majority show as white on white unless they’re moused over.  I tried deleting one and adding it back in, but the results were the same.  Hopefully someone can help!  Thanks!

left score card is being moused over

 

Best answer by BenjaminCrisman

Hi @RDelany! That is a strange issue, but can you try changing the color to something else?

In the screenshot provided there is no color next to the text of the color, i.e. Blue. It should look like:

Somehow the color is showing blue, but actually not present, so it shows white.

Did the site color schema change?

Have you tried rebooting the computer?

Otherwise I would try to make a new dashboard from scratch and add a KPI widget to see if they can just be copied into the new dashboard

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8 replies

Manikanta Dhulipudi
Captain II
Forum|alt.badge.img+16

Hi @RDelany  Dashboards are locked or not visible on the screen,

If they are locked please check the below article.

If possible try to delete the site map and recreate it in the sandbox and verify

Thanks

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Acumatica Functional Consultant & Customer Experience Supervisor
    Varsity II
    Forum|alt.badge.img

    Longshot - but maybe try clearing your browser cache?

    If you want, export a dashboard and at least one underlying GI to XML and post here.  I’ll try it in my 2022R2.

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      Freshman I
      • RDelany
      • Author
      • Freshman I
      • November 9, 2022

      They’re not locked and they are [technically] visible.   It is purely a color issue.  It is on my browser as well as all my colleagues who use the dashboards.  Multiple dashboards.

      Here’s the widget properties for one:

       

      And here’s how it appears if I mouse over (otherwise it is totally invisible as it is white on white):

       

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      Freshman I
      • RDelany
      • Author
      • Freshman I
      • November 9, 2022

      Longshot - but maybe try clearing your browser cache?

      If you want, export a dashboard and at least one underlying GI to XML and post here.  I’ll try it in my 2022R2.

      Here’s a dashboard and underlying GI.  Thanks

      Translate
      BenjaminCrisman
      Acumatica Employee
      Forum|alt.badge.img+4

      Hi @RDelany! That is a strange issue, but can you try changing the color to something else?

      In the screenshot provided there is no color next to the text of the color, i.e. Blue. It should look like:

      Somehow the color is showing blue, but actually not present, so it shows white.

      Did the site color schema change?

      Have you tried rebooting the computer?

      Otherwise I would try to make a new dashboard from scratch and add a KPI widget to see if they can just be copied into the new dashboard

      Translate
        Freshman I
        • RDelany
        • Author
        • Freshman I
        • November 9, 2022

        Hi @RDelany! That is a strange issue, but can you try changing the color to something else?

        In the screenshot provided there is no color next to the text of the color, i.e. Blue. It should look like:

        Somehow the color is showing blue, but actually not present, so it shows white.

        Did the site color schema change?

        Have you tried rebooting the computer?

        Otherwise I would try to make a new dashboard from scratch and add a KPI widget to see if they can just be copied into the new dashboard

        Interesting!  I had not registered that.  No, all the colors show up like that - even when I create a new KPU widget.  Can you advise where I'd look for the site color schema?  I have a suspicion you may be right.

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        BenjaminCrisman
        Acumatica Employee
        Forum|alt.badge.img+4

        @RDelany These are located in the Site Preferences under System Management:

         

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        Freshman I
        • RDelany
        • Author
        • Freshman I
        • November 9, 2022

        Thanks @BenjaminCrisman that did it.

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