Business event based on new order synced from Shopify does not trigger

  • 17 February 2023
  • 1 reply

Userlevel 5
Badge +1

Have a Business Event to trigger on new record added to GI of Sales Orders.  The BE will trigger when a new Sales order is created via browser.  The BE does not trigger when a new order is added via sync with Shopify.  Both orders show as new records on the GI…

What would be different with a new record on the GI from a shopify order vs browser order?

Any thoughts ?




Best answer by dcomerford 20 February 2023, 14:10

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1 reply

Userlevel 7
Badge +12

Check the GI and ensure that for every Table on the GI the Results grid contains all the Key fields. I have had something similiar before and this generally resolved it.


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