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Business event based on new order synced from Shopify does not trigger

  • February 17, 2023
  • 1 reply
  • 46 views
dsimmerly
Pro I
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Have a Business Event to trigger on new record added to GI of Sales Orders.  The BE will trigger when a new Sales order is created via browser.  The BE does not trigger when a new order is added via sync with Shopify.  Both orders show as new records on the GI…

What would be different with a new record on the GI from a shopify order vs browser order?

Any thoughts ?

 

 

Best answer by dcomerford

Check the GI and ensure that for every Table on the GI the Results grid contains all the Key fields. I have had something similiar before and this generally resolved it.

1 reply

dcomerford
Captain II
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  • dcomerford
  • Captain II
  • Answer
  • February 20, 2023

Check the GI and ensure that for every Table on the GI the Results grid contains all the Key fields. I have had something similiar before and this generally resolved it.

Dermot Comerford
Chris Hackett
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