I have followed all the proper steps to set up the Outlook Plugin for Accumatica. I am able to click the add in and have it pull the name and contact from the email properly. I then want to log that email as an activity and I am able to do that properly. Once I am taken to the next page of the add in, I select the entity in which I want the email to be linked to. I then click “create” and then it loads for a second then I am taken back to the initial Log Activity screen. I check my accumatica and the email has not been uploaded. I am unsure of where the issue is occurring and I have checked that I have all of the proper permissions.
Question
Outlook Plug In not functioning
+6Hi
I would suggest unpublishing all customizations if you have. Enable Request Profiler and then try all the steps you mentioned doing it from your outlook. Check Request Profiler, whether it gives you more information about the issue or any exceptions. You can also check and validate your web service endpoint if there are any changes has broken the calls.
Hope that gives you some information to investigate the issue further. Let me know what you find out.
Login to the community
No account yet? Create an account
Social Login
Login with your Acumatica accountEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.