Outlook Plug In not functioning

I have followed all the proper steps to set up the Outlook Plugin for Accumatica. I am able to click the add in and have it pull the name and contact from the email properly. I then want to log that email as an activity and I am able to do that properly. Once I am taken to the next page of the add in, I select the entity in which I want the email to be linked to. I then click “create” and then it loads for a second then I am taken back to the initial Log Activity screen. I check my accumatica and the email has not been uploaded. I am unsure of where the issue is occurring and I have checked that I have all of the proper permissions.