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Stuck Production Order "On Hold"

  • April 27, 2025
  • 6 replies
  • 97 views
J
Varsity I
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Has anyone ever run across a production order that will not come off hold status? I click the button, and it will not release. 

 

 

Best answer by Debbie Baldwin

​@JReppard  - please log a support case. We suspect this is coming from an incorrect import scenario or customization. Support can use SQL to correct the state of the order. 

    6 replies

    valentynbeznosiuk
    Jr Varsity I
    Forum|alt.badge.img+3

    Hello ​@JReppard ,

    Does it throw any error messages? Could you please make a Trace screenshot? It may provide more details on the reason. Thank you!

    Valentyn Beznosiuk || Business Analyst / Acumatica ERP Consultant at ACUPOWER LTD || www.linkedin.com/in/valentynbeznosiuk
    Chris Hackett
    A
    J
    Varsity I
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    • JReppard
    • Author
    • Varsity I
    • April 27, 2025

    Hello ​@valentynbeznosiuk 

     

    There is no error message. I click the Remove Hold and no action takes place. I have three of them like this.

    valentynbeznosiuk
    Jr Varsity I
    Forum|alt.badge.img+3

    Could you please review the Trace and take screenshots from there? Even without throwing an error message, it may still contain some useful information.

    Valentyn Beznosiuk || Business Analyst / Acumatica ERP Consultant at ACUPOWER LTD || www.linkedin.com/in/valentynbeznosiuk
    Chris Hackett
    J
    Varsity I
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    • JReppard
    • Author
    • Varsity I
    • April 27, 2025

    ​@valentynbeznosiuk  Here are the only two areas show “Release From Hold” status. Maybe this will help?

    hold

     

     

    Debbie Baldwin
    Acumatica Moderator
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    • Debbie Baldwin
    • Acumatica Product Manager
    • Answer
    • April 28, 2025

    ​@JReppard  - please log a support case. We suspect this is coming from an incorrect import scenario or customization. Support can use SQL to correct the state of the order. 

    Debbie Baldwin
    Chris Hackett
    valentynbeznosiuk
    J
    J
    Varsity I
    Forum|alt.badge.img
    • JReppard
    • Author
    • Varsity I
    • May 1, 2025

    Thank you . I did log a ticket. 

    Chris Hackett
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